Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
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Renita Quaye

Montreal,QC

Summary

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Eusbett Hotel
Sunyani , Brong-Ahafo
02.2018 - 07.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Oversaw warranty counseling process to manage expense controls.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Consulted with customers to resolve service and billing issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Led on- and off-site customer support teams across multiple time zones.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Provided top quality control and eliminated downtime to maximize revenue.

Customer Service Representative

Jumia Ghana
Accra , Greater Accra
06.2019 - 06.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Oversaw warranty counseling process to manage expense controls.
  • Consulted with customers to resolve service and billing issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Home Care Provider

EmefCare
Milton Keynes , Buckinghamshire, England
08.2020 - 08.2022
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Monitored vital signs such as blood pressure and temperature.
  • Provided companionship through conversation and recreational activities.
  • Followed care plan and directions to administer medications.
  • Ensured compliance with all laws governing home health care services.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Checked patients' pulse, temperature and respiration.
  • Kept up-to-date knowledge on current trends in home health care practices.
  • Assisted with client personal care needs to foster independence and well-being.
  • Improved patient outlook and daily living through compassionate care.

Owner

Renit Wine & Liquor
Ghana , Greater Accra
12.2022 - Current

Education

GED -

Ambassador Institute of Aviation
Accra
08-2018

High School Diploma -

Boakye Tromo Senior High & Tech School
Sunyani
06-2015

High School Diploma -

Wesley Preparatory School
Sunyani
06-2012

Skills

  • Scheduling
  • Administrative Support
  • Project Coordination
  • Data Entry
  • Travel Coordination
  • Bookkeeping
  • Office Management
  • File Management
  • Time Management
  • Security Awareness
  • Certified Microsoft Office Specialist
  • Business Administration
  • Multi-Line Telephone Systems
  • Mail Handling
  • Office Equipment Operations
  • Greeting and Seating Clients
  • Schedule Management
  • Document Management
  • Expense Reporting

Certification

Certificate in Customer Service and Passenger Handling

Languages

English
Professional

Hobbies

  • Listing to music
  • Chatting
  • Watching movies
  • Reading

  

Timeline

Owner

Renit Wine & Liquor
12.2022 - Current

Home Care Provider

EmefCare
08.2020 - 08.2022

Customer Service Representative

Jumia Ghana
06.2019 - 06.2020

Receptionist

Eusbett Hotel
02.2018 - 07.2021

GED -

Ambassador Institute of Aviation

High School Diploma -

Boakye Tromo Senior High & Tech School

High School Diploma -

Wesley Preparatory School
Renita Quaye