Summary
Overview
Work History
Education
Skills
Languages
Software
Interests
Timeline
Additional Information:
Generic

Joshua Eric Salta

Winnipeg,Canada

Summary

I’m an adaptable IT professional with knowledge and experience in technical support, system administration, and business software customization. I’ve supported end users, managed hardware and software deployments, and optimized tools like Odoo to improve business operations. I’m quick to learn new technologies, detail-oriented in problem-solving, and focused on delivering solutions that work in real-world environments.

Overview

8
8
years of professional experience

Work History

IT Specialist

Innotech Nutrition Solutions
05.2025 - Current
  • - Serve as primary IT support for a fast-paced ERP-driven business, maintaining workstations, printers, and cloud-based tools.
  • - Provide Tier 1-2 technical support for internal teams using Odoo 17.0 ERP, ensuring quick issue resolution across accounting, sales, inventory, and manufacturing modules.
  • - Customize Odoo modules and maintain documentation for functional workflows and user training.
  • - Assist with hardware deployments and troubleshooting workstations, printers, and networking issues.
  • - Collaborate with team leads and vendors to plan and implement IT solutions.
  • - Contribute to IT projects and system upgrades while supporting business continuity efforts.

IT Operations Student

Red River College Polytechnic
08.2023 - 04.2025
  • - Applied ITIL principles to manage service delivery, ticket escalation, and support lifecycle processes.
  • - Hands-on experience with ITSM platforms.
  • - Troubleshot Windows/macOS, Office 365, VPN, and network issues in lab-based scenarios.
  • - Familiar with cloud platforms and Active Directory fundamentals.
  • - Practiced Agile and Waterfall methodologies in project simulations for system rollouts and upgrades.
  • - Created documentation for support procedures, KB articles, and user training material.
  • - Collaborated with team members on risk assessments, change impact communication, and QA validations.
  • - Delivered training presentations to simulate end-user onboarding and tech adoption

Executive Assistant/Services Specialist

Cloudstaff, Inc.
11.2021 - 11.2022
  • - Managed accounts, processed transactions, and coordinated with vendors and clients for support-related escalations.
  • - Ensured internal software systems ran smoothly while providing support for application issues.
  • - Mid and End of Month disbursement for requiring weekly payments.
  • - Processing transaction refunds.
  • - Processing bills payments.
  • - Process gain or lost management audit.

Sales and Marketing Officer

Brilliant Airless Painting and Waterproofing Corp.
02.2021 - 10.2021
  • - Do phone calls with prospective clients to give brief company background and offer company services.
  • - Use social media to market the business services.
  • - Represent the company at project biddings.
  • - Write, edit, proofread marketing materials for use in different channels.
  • - Contributing to the implementation of marketing strategies.
  • - Maintaining accurate and detailed record of all sales.
  • - Assisting in development and implementation of sales targets.

Property Manager/Administrative Assistant

Freelance
02.2020 - 01.2021
  • - Receive application from prospective clients and verify if the requirements are complete.
  • - Liase or make follow ups with tradespeople or vendor.
  • - Responding to rental inquiries.
  • - Typing, transcribing plus editing video condition reports.
  • - Prepare and issue invoices, sales and leasing contract (including special terms and conditions).
  • - Organizing and maintaining files.
  • - Compile manage and maintain condition report audit.

Product Sales Consultant

The Back Room Offshoring, Inc.
08.2019 - 01.2020
  • - Confer with customers by chat to provide information about Xero products and services.
  • - Provide pre-sales support for prospective customers including data review and analytic problem solving using CRM System.
  • - Work with prospective customers, when appropriate, to help a good product fit and be able to convert customers to sign up for a trial account.
  • - Communicate daily with sales staff regarding sales activities and tactics.
  • - Maintain documentations.
  • - Meets assigned targets for profitable sales growth in Xero products and services.

Project Coordinator / Administrative Assistant

Brilliant Airless Painting and Waterproofing Corp.
05.2017 - 07.2019
  • - Skilled in monitoring project progress using tools such as Gantt Charts, dashboards, and KPIs (Key Performance Indicators).
  • - Proficient in managing full project lifecycles from initiation, planning, and execution to closure.
  • - Expertise in managing resources, supervising staff, and evaluating performance for teams.
  • - Strong skills in reporting outcomes to stakeholders and ensuring projects align with Service Level Agreements (SLAs).
  • - Proficient in coordinating multidisciplinary teams, contractors, and business stakeholders.
  • - Conducting site visits and inspections.
  • - Generating project progress reports.
  • - Preparing of presentations using MS Office - Word, Excel, PowerPoint.

Education

IT Operations

Red River College Polytechnic
Winnipeg, MB
04.2025

Bachelor of Secondary Education - English

College of San Benildo-Rizal
04.2019

Bachelor of Secondary Education - English

De La Salle College of Saint-Benilde Rizal
06.2017

Skills

Technical Skills & Tools

  • OS & Systems: Windows 7/10/11, macOS, Microsoft SQL Server
  • Platforms: Odoo 170 (advanced), ServiceNow (familiar), SharePoint, Dynamics GP (basic)
  • Networking: TCP/IP, DHCP, DNS, VPN, VLAN, FortiGate Firewall (studied)
  • Scripting & Reporting: SQL Reporting Services, automation scripting basics
  • ERP Systems: Extensive knowledge and practical experience

Support & Communication

  • Hardware/software troubleshooting, onboarding/offboarding, remote support
  • Ticket and IT service management
  • Strong customer service and communication skills (English & Tagalog)
  • Managing expectations and building positive client relationships
  • Documentation, software implementation, application support

Languages

English
Native or Bilingual

Software

Odoo

Microsoft Office

Google Suite

ServiceNow

Interests

  • App Development
  • Coding and Programming
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Gaming

Timeline

IT Specialist

Innotech Nutrition Solutions
05.2025 - Current

IT Operations Student

Red River College Polytechnic
08.2023 - 04.2025

Executive Assistant/Services Specialist

Cloudstaff, Inc.
11.2021 - 11.2022

Sales and Marketing Officer

Brilliant Airless Painting and Waterproofing Corp.
02.2021 - 10.2021

Property Manager/Administrative Assistant

Freelance
02.2020 - 01.2021

Product Sales Consultant

The Back Room Offshoring, Inc.
08.2019 - 01.2020

Project Coordinator / Administrative Assistant

Brilliant Airless Painting and Waterproofing Corp.
05.2017 - 07.2019

Bachelor of Secondary Education - English

College of San Benildo-Rizal

Bachelor of Secondary Education - English

De La Salle College of Saint-Benilde Rizal

IT Operations

Red River College Polytechnic

Additional Information:

  • - Manitoba Driver’s License Holder.
  • - Capability to drive to work.

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Joshua Eric Salta