Joshua Enriquez

• Assisted in patient triage and intake processes for efficient appointment scheduling interviewing patients, recording their medical history including billing, insurance and collecting payments

• Collaborated with healthcare providers to streamline communication and enhance patient care also building strong relationships with patients through effective and efficient communication skills cultivating and nurturing trust commitment to quality care
• Accurate scribing and complete clinical documentation

• Trained new staff on the field; House-calls, Senior living

facilities, and Skilled Nursing Facilities all related to servicing all patients with podiatry related visits with assisting and under the supervision of numerous providers

• Enhanced patient satisfaction by providing compassionate care and directly addressing needs during visits.
• Duration: Year 1-3 Medical Assistant, year 3-5 Senior medical staff, & year 6-7 Lead medical support

• Patient intake & Vital signs: blood pressure, pulse, respiratory & sublingual temperature
• Administering Influenza Vaccinations & Medicinal injections under the supervision of the Medical Doctor
• Collecting Specimens: Bloodwork, Urinalysis, & Benign Skin Lesions
• Performing Lab tests: EKGs, Spirometry,& Doppler vascular ultrasound
• Assistance to the Medical Doctor in minor surgeries, providing sterile instruments and equipment
• Maintained patient confidentiality and secured patient information accordance to HIPAA & OSHA regulations.

• Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.

• Trained and mentored staff on service protocols and operational procedures.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Verified food preparation met standards for quality and quantity before serving to customers.
• Addressed and resolved customer complaints, turning dissatisfied guests into repeat customers.

• Delivered exceptional customer service in fast-paced dining environment.
• Collaborated with team Leads to maintain cleanliness and organization throughout dining areas and trained new associates on food safety and service standards.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Processed customer payments and balanced cash drawers.
• Utilized POS system to receive and process food and beverage orders.