Joshua Dutourgeerling
Sarnia,ON
Summary
Passionate Graphic Designer and Customer Service/Sales Associate with over 10 years of experience providing high quality service and making clients feel welcome. Dedicated to building positive and respectful relations with clients and committed to exceeding expectations and furthering company goals with strong integrity.
Overview
18
18
years of professional experience
Work History
Graphic Designer/Printer/Production Worker
ODS Printing Inc.
Sarnia, ON
06.2023 - Current
- Met directly with clients to establish job parameters, materials, finishing and quantities.
- Designed innovative designs based on clients specifications and delivered high quality finished products with high client satisfaction.
- Managed a large quantity of jobs, orders and tasks. Including Consulting with Clients, Design, Proofing, Print, Production, Packaging and the closing of each job.
- Proved successful working within tight deadlines and a fast-paced environment.
Graphic Designer & Print Manager
Sure Signs Inc.
Sarnia, ON
04.2019 - 06.2022
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Completed and managed all print jobs for 5 employees and prepared materials for production.
- Maintained well-balanced schedule with up to 30 clients to ensure all priorities and deadlines were met.
- Completed in-depth product design tests using updated software tools.
- Built corporate brands by designing cohesive looks between elements.
- Developed creative design for print materials, banners and signs.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
Graphic Designer
Huron Web Graphics & Printing
Wyoming, ON
04.2016 - 06.2019
- Designed graphic layouts for grocery flyers for print & digital media using Adobe InDesign, Illustrator and Photoshop.
- Worked directly with clients from initial design to final ad sign-off for production and distribution.
- Prepared approved ads for large-scale printing & production.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Customer Service/Sale Associate
Sears Canada
Sarnia, ON
04.2013 - 06.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Maintain and track merchandise inventory supply and price point changes.
- Kept up to date and informed on all new products and services introduced for each department under my responsibility.
Customer Service/Sales Representative
NCO Bell Canada
04.2007 - 06.2008
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Consistently met and exceeded daily and weekly sales goals.
Education
Graphic Design
Fanshawe College
London3D Animation & Character Design
Fanshawe College
London, ONSkills
- Computer Proficiency PC & MAC
- Efficient and Organized
- Time Management & Scheduling
- Excellent Attention to Detail
- Calm and Professional Under Pressure
- Creative Problem Solving
- Pursuing Customer Satisfaction
- Upbeat and Positive Personality
- Courteous & Passionate with Strong Service Mindset
- Building Customer Trust and Loyalty with Integrity and Respect
- Active Learning New Skills
Timeline
Graphic Designer/Printer/Production Worker
ODS Printing Inc.
06.2023 - Current
Graphic Designer & Print Manager
Sure Signs Inc.
04.2019 - 06.2022
Graphic Designer
Huron Web Graphics & Printing
04.2016 - 06.2019
Customer Service/Sale Associate
Sears Canada
04.2013 - 06.2016
Customer Service/Sales Representative
NCO Bell Canada
04.2007 - 06.2008
Graphic Design
Fanshawe College
3D Animation & Character Design
Fanshawe College