Joshua Dumalag
Toronto,ON
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Knowledgeable in project management principles, business processes and customer service best practices. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Coordinator
Marshalls & HomeSense
09.2023 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams in the district to maintain consistent message and experience.
- Ensured that the store's merchandise was displayed correctly in accordance with company standards by combining sets and pieces for a cohesive appearance.
- Executed strategic floor flexing, merchandising, and display maintenance to guarantee that sales areas were well-stocked, organized, and up-to-date.
- Prepared weekly reports on sales figures, inventory levels, and other metrics to identify appropriate and strategic solutions to minimize issues and quickly solve problems.
- Promoted professional development by training, managing, and motivating employees.
Customer Service Coordinator
Marshalls & HomeSense
06.2023 - 09.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Planned, prioritized, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted a significant number of customers daily with a positive demeanor and a commitment to customer satisfaction by addressing customer needs through proficient customer service and swift problem resolution.
- Contributed to operational excellence in areas like visual merchandising, customer service, back-room operations, and merchandise processing.
Sales Associate
HomeSense
06.2019 - 06.2023
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Suggested specific product and options in line with customer needs.
- Assisted other associates with sales processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Ontario College Advanced Diploma - Architectural Technology
George Brown College
Toronto, ON06-2020
High School Diploma -
Jarvis Collegiate Institute
Toronto, ON06-2017
Skills
- Leadership
- Consulting
- Verbal and written communication
- Teamwork and Collaboration
- Multi Tasking
- Strategic Planning
- Problem-Solving Skills
- Time Management
- Customer Service
- Proficient in Microsoft and Adobe
Creative Cloud Applications
Languages
English
Native or Bilingual
Certification
Ethical Smart City Projects
Timeline
Coordinator
Marshalls & HomeSense
09.2023 - Current
Customer Service Coordinator
Marshalls & HomeSense
06.2023 - 09.2023
Sales Associate
HomeSense
06.2019 - 06.2023
Ontario College Advanced Diploma - Architectural Technology
George Brown College
High School Diploma -
Jarvis Collegiate Institute
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