Joshua Dmytrow
Vancouver,BC
Summary
Hi! I am a personable, diligent, quick learner with over 10 years of management experience providing great customer service, excellent work ethic, and a willingness to take on new challenges and opportunities whenever possible. I love to be creative in my work and am keen to learn new skills and establish new connections in many areas. Flexibility and thriving under pressure are strengths I feel will help me in any new job opportunity.
Overview
14
14
years of professional experience
Work History
Assistant Manager
The London Pub
08.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Provided optimal assistance to the General Manager responding to resolving issues with staff and guests, managing as GM when necessary, maintaining day to day and weekend operations, and setting and exceeding sales and labour targets.
- Created menus for events, training manuals and guidelines for staff, designed marketing materials, and created content for socials.
Design Freelancer
Self Employed
06.2021 - Current
- Maintained an organized workflow to ensure smooth client relationships.
- Maintained high standards to meet deadlines, engage with clients on timelines, and fulfillment of design briefs.
- Collaborated with clients to fulfill their visions on various projects.
- Work varied from photography for clients and products, designing brand identity systems and logos, and creating merchandise, designing wedding packages, and promoting company goals and client ideas.
Bartender Supervisor
Chewies Steam & Oyster Bar
04.2022 - 04.2023
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served consistent portions following recipes and control standards.
- Prepared drinks to spec, received shipping orders, prepared and shucked oysters, maintained food and drink safety regulations, and handled guest interactions behind the bar and on the floor.
Bartender
The Canadian Brewhouse
08.2018 - 08.2021
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Content Creator and Student Liason
Global Degree Academy
12.2017 - 08.2018
- Collaborated with vendors from Canada and across South America to create partnerships and digital marketing to engage with students and prospective sponsors.
- Applied current editing and photography tools to tell great stories.
- Strengthened content through storyboarding, proofreading, and editing.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Corresponded with potential students to identify financial opportunities, grants, loans, and bursaries to help fund studies and travel costs.
Supervisor and Programming Coordinator
Morinville Community Library
06.2014 - 08.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responsible for creating programming for all ages that involved creating manuals, registration packages, instruction packets, advertisements, branding, creating murals and props, securing funding and partnerships, budgeting, and overseeing events.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Chaired multiple boards and committees involved with the library that involved budgets, preparing presentations to town council and shareholders, policy creation, and procurement and collection curation.
- Oversaw and helped staff with day to day inquiries and problems. Helped patrons with tasks such as registration, fine management, procurement of services and materials, and resource information.
- Participated and completed multiple courses on de-escalation, working with vulnerable communities, safety response, and library growth.
Bartender Supervisor
Coaches Corner
06.2014 - 03.2018
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and VLT floats and reconciled drawers against cash register reports at close of business.
- Handled running of special events including but not limited to planning, coordination with vendors and teams, and ensuring events went smoothly.
Supervisor
No Frills Grocery
03.2011 - 05.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained inventory, cash floats, and deposits on a daily and weekly basis.
Education
Commerce
Grant Macewan University
EdmontonDiploma of Communication - Graphic Design
Visual College of Art And Design
Vancouver01-2021
High School Diploma -
Morinville Community High School
Morinville, AB01-2014
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Conflict Resolution and At Risk Persons Training
- Serving it Right BC
- Schedule development
- Training and mentoring
- Documentation and reporting
- Customer service
Timeline
Bartender Supervisor
Chewies Steam & Oyster Bar
04.2022 - 04.2023
Assistant Manager
The London Pub
08.2021 - Current
Design Freelancer
Self Employed
06.2021 - Current
Bartender
The Canadian Brewhouse
08.2018 - 08.2021
Content Creator and Student Liason
Global Degree Academy
12.2017 - 08.2018
Supervisor and Programming Coordinator
Morinville Community Library
06.2014 - 08.2018
Bartender Supervisor
Coaches Corner
06.2014 - 03.2018
Supervisor
No Frills Grocery
03.2011 - 05.2014
Commerce
Grant Macewan University
Diploma of Communication - Graphic Design
Visual College of Art And Design
High School Diploma -
Morinville Community High School
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