Joshua Dickenson
San Jacinto
Summary
Adept at enhancing customer experiences, I leveraged exceptional service skills at Soboba Casino Resort, mastering menu memorization and efficient multitasking. My proactive approach in anticipating guest needs and expertise in cash handling significantly boosted repeat business. Achievements include surpassing performance metrics at State Farm through empathetic customer engagement and adept complaint resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cocktail Server
Soboba Casino Resort
08.2022 - 10.2024
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Server
Olive Garden
10.2018 - 03.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
State Farm
02.2016 - 01.2017
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Grew and maintained expert knowledge of corporate location procedures to handle calls professionally
- Exceeded performance metrics consistently while ensuring customer satisfaction
- Addressing customer concerns and providing accurate information
Education
High School Diploma -
Bloomington High School
Bloomington, IL05-2014
Skills
- Cash handling
- Customer service
- Handling large groups
- Alcohol awareness
- High volume dining
- Speed and efficiency
- Exceptional customer service
- Menu memorization
- Efficient multitasking
- Safe food handling
- Payment processing
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Cocktail Server
Soboba Casino Resort
08.2022 - 10.2024
Server
Olive Garden
10.2018 - 03.2020
Customer Service Representative
State Farm
02.2016 - 01.2017
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
High School Diploma -
Bloomington High School
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