Joshua Delgado
Redlands
Summary
Dynamic operations manager with a proven track record at Albertsons, excelling in team training and customer service. Skilled in inventory management and safety compliance, I drive sales initiatives and enhance team performance through effective mentoring. Committed to optimizing processes and fostering a positive shopping experience, ensuring operational excellence and customer satisfaction. With knowledge in receiving an inventory control.
Overview
21
21
years of professional experience
Work History
4th Key Manager
Albertsons
Bannin
03.2022 - Current
- Oversaw daily operations to maintain optimal store performance.
- Trained and mentored team members on operational standards and best practices.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve availability.
- Drove sales initiatives by implementing effective promotional displays.
- Assisted in scheduling staff, ensuring adequate coverage during peak hours for service efficiency.
- Implemented promotional displays, enhancing product visibility and driving sales initiatives.
- Monitored compliance with safety regulations, promoting a secure shopping environment for customers and employees.
- Resolved customer inquiries effectively, fostering positive relationships and enhancing overall shopping experience.
- Evaluated team performance regularly, identifying areas for improvement and facilitating professional development opportunities.
- Addressed customer concerns promptly and professionally, fostering a reputation for outstanding customer service within the community.
Manager
Shatter LLC
San Bernardino, CA
08.2020 - 02.2022
- Supervised team processes to optimize productivity and policy compliance.
- Developed and implemented training programs to enhance employee performance and productivity.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Reviewed operational metrics to uncover improvement opportunities, enhancing efficiency.
- Managed team operations to ensure efficient workflow and adherence to company policies.
- Oversaw scheduling and resource allocation to optimize team effectiveness and meet deadlines.
- Resolved customer inquiries promptly, maintaining high levels of satisfaction and loyalty.
- Monitored compliance with safety regulations, ensuring a safe working environment for all staff.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Manager
Manta Management
San Bernardino, CA
02.2009 - 03.2019
- Supervised everyday functions, upholding compliance with organizational guidelines.
- Delivered training sessions to enhance understanding of company processes.
- Managed inventory levels, optimizing stock replenishment and reducing waste.
- Coordinated team schedules, enhancing workflow efficiency and coverage during peak hours.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and best practices to enhance team performance.
- Enforced compliance with health regulations, ensuring a safe environment for employees and customers.
- Resolved customer issues promptly, enhancing satisfaction through effective conflict resolution techniques.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Merchandiser
Anheuser Bush
Riverside, CA
10.2004 - 06.2009
- Enhanced product presentation to drive customer engagement.
- Performed inventory audits to verify stock accuracy and minimize discrepancies.
- Coordinated with sales team to integrate merchandising strategies into promotional campaigns.
- Instructed new hires on maintaining company standards for product display.
- Developed and implemented effective product displays to enhance visibility and drive sales.
- Conducted inventory audits to ensure accurate stock levels and reduce discrepancies.
- Collaborated with sales team to align merchandising strategies with promotional campaigns.
Education
N/a - General Studies
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Arroyo Valley High School
San Bernardino, CASkills
- Operations management
- Product management
- Human resources management
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Staff training and development
- Team building
- Cash handling accuracy
- Task delegation
- Staff training
- Scheduling coordination
- Safety enforcement
- Inventory monitoring
- Alarm systems
- Store maintenance
- Daily reporting
- Product ordering
- Resource management
- Bank deposits
- Opening and closing coordination
- Front end operations
- Problem-solving
- Time management
- Attention to detail
Timeline
4th Key Manager
Albertsons
03.2022 - Current
Manager
Shatter LLC
08.2020 - 02.2022
Shift Manager
Manta Management
02.2009 - 03.2019
Merchandiser
Anheuser Bush
10.2004 - 06.2009
N/a - General Studies
San Bernardino Valley College
High School Diploma -
Arroyo Valley High School