Joshua Delgado
Redlands
Summary
Dynamic operations manager with a proven track record at Albertsons, excelling in team training and customer service. Skilled in inventory management and safety compliance, I drive sales initiatives and enhance team performance through effective mentoring. Committed to optimizing processes and fostering a positive shopping experience, ensuring operational excellence and customer satisfaction. With knowledge in receiving an inventory control.
Overview
21
21
years of professional experience
Work History
4th Key Manager
Albertsons
03.2022 - Current
- Oversaw daily operations to maintain optimal store performance.
- Trained and mentored team members on operational standards and best practices.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve availability.
- Drove sales initiatives by implementing effective promotional displays.
- Assisted in scheduling staff, ensuring adequate coverage during peak hours for service efficiency.
- Implemented promotional displays, enhancing product visibility and driving sales initiatives.
- Monitored compliance with safety regulations, promoting a secure shopping environment for customers and employees.
- Resolved customer inquiries effectively, fostering positive relationships and enhancing overall shopping experience.
- Evaluated team performance regularly, identifying areas for improvement and facilitating professional development opportunities.
- Addressed customer concerns promptly and professionally, fostering a reputation for outstanding customer service within the community.
Manager
Shatter LLC
08.2020 - 02.2022
- Supervised team processes to optimize productivity and policy compliance.
- Developed and implemented training programs to enhance employee performance and productivity.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Reviewed operational metrics to uncover improvement opportunities, enhancing efficiency.
- Managed team operations to ensure efficient workflow and adherence to company policies.
- Oversaw scheduling and resource allocation to optimize team effectiveness and meet deadlines.
- Resolved customer inquiries promptly, maintaining high levels of satisfaction and loyalty.
- Monitored compliance with safety regulations, ensuring a safe working environment for all staff.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Manager
Manta Management
02.2009 - 03.2019
- Supervised everyday functions, upholding compliance with organizational guidelines.
- Delivered training sessions to enhance understanding of company processes.
- Managed inventory levels, optimizing stock replenishment and reducing waste.
- Coordinated team schedules, enhancing workflow efficiency and coverage during peak hours.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and best practices to enhance team performance.
- Enforced compliance with health regulations, ensuring a safe environment for employees and customers.
- Resolved customer issues promptly, enhancing satisfaction through effective conflict resolution techniques.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Merchandiser
Anheuser Bush
10.2004 - 06.2009
- Enhanced product presentation to drive customer engagement.
- Performed inventory audits to verify stock accuracy and minimize discrepancies.
- Coordinated with sales team to integrate merchandising strategies into promotional campaigns.
- Instructed new hires on maintaining company standards for product display.
- Developed and implemented effective product displays to enhance visibility and drive sales.
- Conducted inventory audits to ensure accurate stock levels and reduce discrepancies.
- Collaborated with sales team to align merchandising strategies with promotional campaigns.
Education
N/a - General Studies
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Arroyo Valley High School
San Bernardino, CASkills
- Operations management
- Product management
- Human resources management
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Staff training and development
- Team building
- Cash handling accuracy
- Task delegation
- Staff training
- Scheduling coordination
- Safety enforcement
- Inventory monitoring
- Alarm systems
- Store maintenance
- Daily reporting
- Product ordering
- Resource management
- Bank deposits
- Opening and closing coordination
- Front end operations
- Problem-solving
- Time management
- Attention to detail
Timeline
4th Key Manager
Albertsons
03.2022 - Current
Manager
Shatter LLC
08.2020 - 02.2022
Shift Manager
Manta Management
02.2009 - 03.2019
Merchandiser
Anheuser Bush
10.2004 - 06.2009
N/a - General Studies
San Bernardino Valley College
High School Diploma -
Arroyo Valley High School
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