Hi, I’m
Joshua Davies
Information Technology Professional
Kenora,ON
Summary
IT professional with over 20 years experience in providing technical support and resolving IT-related issues. Proven track record of enhancing system performance and delivering effective solutions that align with business needs. Known for top-notch customer service skills, customer-centric focus and an analytical approach to problem-solving,
Overview
24
years of professional experience
1
Certification
Work History
Maid to Order
Construction Labourer
05.2025 - Current
Job overview
- Prepare jobsites with required Personal Protective Equipment, and tools.
- Conduct and participate in daily site safety meetings, working with colleagues and management to mitigate any safety hazards.
- Operate hand and power tools efficiently and safely.
- Organize worksite and tool stores.
- Perform basic electrical, plumbing, and carpentry.
- Coordinate with clients and third parties to schedule deactivation of alarms and monitoring systems as required
Self Employed
Electronics Support Technician
01.2017 - 12.2023
Domino’s Pizza
Manager in Training
03.2016 - 01.2017
Job overview
- Oversaw daily operations to ensure efficient service and quality standards.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels to minimize waste and optimize stock availability.
- Implemented process improvements that enhanced customer satisfaction ratings.
- Coordinated team work assignments to align with business demands effectively.
Tim Hortons
Baker
06.2015 - 03.2016
Intelligent Hospital Systems
Tier 2 Technical Support
10.2015 - 12.2015
Job overview
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensured compliance with regulatory requirements by staying current on industry standards and Health Canada regulations.
University of Manitoba
Aurora Finance Training Coordinator
01.2013 - 12.2014
Job overview
- Developed training plan through consultations with key players, determining training goals, selecting delivery methods, conducting training, and reevaluating training programs making changes where appropriate
- Published end-user training materials including reference manuals, training and quick reference guides, interactive webinars/Web-Based Training and support documents for roll-out of Concur: Travel and Expense program
- Conducted training for all University faculty and support staff on travel bookings and expense reconciliation
- Trained Travel & Expense team on all technical aspects of Concur
- Technical Subject Matter Expert for Travel & Expense help desk
Modern Earth Web Design
Client Care Manager
01.2012 - 12.2013
Job overview
- Provided technical support in-person, via telephone, e-mail and live chat
- Microsoft Office and Microsoft 365 Subject Matter Expert
- Developed, implemented, and conducted training sessions to internal and external clients.
- Managed inventory of all hardware, software and other electronic peripherals (printers, copiers, postage machines, etc.)
- Managed end-user accounts and network security permissions via Active Directory.
- Set-up and configured workstations
- Documented issues within Customer Relationship Manager, escalating trouble tickets when necessary
- Kept clients up-to-date on resolution efforts of trouble tickets which required further investigation or research and provided estimated time of resolution or time of next update
- Configured and maintained automated backups of servers, workstations, and mobile devices
- System Administrator in Windows environment
Hewlett Packard
Lead Incident and Problem Manager
01.2010 - 12.2012
Job overview
- Managed high-priority incidents, ensuring timely resolution and minimizing business impact.
- Led cross-functional teams to identify and resolve recurring incidents, enhancing service quality.
- Analyzed trends in incidents to proactively address potential risks and implement preventive measures.
- Collaborated with IT support teams to ensure effective communication during incident resolution efforts.
Hewlett Packard
Subject Matter Expert
01.2009 - 12.2010
Hewlett Packard
Help Desk Analyst
01.2008 - 12.2009
Convergys
Customer Support Rep
02.2004 - 07.2008
City of Kenora
Arena Attendant
10.2001 - 04.2003
City of Kenora
Information Technology Student
09.2001 - 06.2002
Job overview
- Designed spreadsheet and scrutinizing procedures for municipal election resulting in a 30% reduction of man-hours needed to tally votes.
Education
University of Manitoba
Bachelor of Arts from Labour Studies, Business
01.2012
St. Thomas Aquinas High School
Grade 12 Diploma
01.2002
Certification
- Ontario Class G Driver’s License
- Microsoft Office Specialist 2013 Associate, 2015-01-01
- Comptia Network+, 2006-01-01
- Comptia A+, 2004-01-01
Personal Information
Driving License: Ontario Class G Driver’s License
Timeline
Construction Labourer
Maid to Order
05.2025 - Current
Electronics Support Technician
Self Employed
01.2017 - 12.2023
Manager in Training
Domino’s Pizza
03.2016 - 01.2017
Tier 2 Technical Support
Intelligent Hospital Systems
10.2015 - 12.2015
Baker
Tim Hortons
06.2015 - 03.2016
Aurora Finance Training Coordinator
University of Manitoba
01.2013 - 12.2014
Client Care Manager
Modern Earth Web Design
01.2012 - 12.2013
Lead Incident and Problem Manager
Hewlett Packard
01.2010 - 12.2012
Subject Matter Expert
Hewlett Packard
01.2009 - 12.2010
Help Desk Analyst
Hewlett Packard
01.2008 - 12.2009
Customer Support Rep
Convergys
02.2004 - 07.2008
Arena Attendant
City of Kenora
10.2001 - 04.2003
Information Technology Student
City of Kenora
09.2001 - 06.2002
University of Manitoba
Bachelor of Arts from Labour Studies, Business
St. Thomas Aquinas High School
Grade 12 Diploma