Joshua David Robinson
Customer Service Representative
Toronto,Ontario
Summary
Assisted teams by providing operational and account support for over five years in high-volume, accuracy-driven insurance environments.,Supported documentation review and investigated discrepancies to enhance workflow efficiency and adherence to service level agreements.,Managed CRM systems and ensured process compliance while maintaining strong organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Sales Representative
Toro Steel Buildings
Ontario
01.2026 - Current
- Managed inbound and outbound client communications regarding steel building products, pricing, and project requirements.
- Utilized Salesforce to document customer interactions, maintain pipeline activity, track follow-ups, and update account information.
- Reviewed customer information and project specifications to ensure quote accuracy and documentation completeness.
- Maintained organized records of quotations, customer communications, and operational follow-up activities.
- Prioritized multiple active inquiries while meeting response-time expectations in a fast-paced environment.
- Assisted customers through various stages of the sales and onboarding process while maintaining professionalism and attention to detail.
Customer Support Representative
isure Insurance
Woodbridge, ON
04.2022 - 12.2025
- Reviewed insurance policy and billing information to ensure documentation completeness and accuracy.
- Investigated billing discrepancies and coordinated with internal teams to achieve timely resolution.
- Performed accurate triage of inquiries, escalating complex issues to appropriate underwriting or back-office partners.
- Maintained detailed records of actions taken to support auditability and follow-up.
- Worked within regulated insurance procedures while meeting daily productivity and SLA expectations.
Team Leader
McDonald’s
Vaughan, ON
12.2015 - 09.2017
- Conducted daily cash reconciliation reviews and variance tracking to support operational accuracy and internal controls.
- Assisted management with shift reporting, workflow coordination, and adherence to standardized operational procedures.
- Ensured compliance with established procedures, controls, and internal guidelines.
- Provided coaching and guidance to team members regarding accuracy, process adherence, and performance expectations.
Education
Ontario College Advanced Diploma - Business Administration (Financial Planning)
Seneca College
North York, ONSkills
Assisted in reviewing applications and validating data
Supported case triage workflows by prioritizing tasks and adhering to SLAs
Monitored risk awareness controls and provided compliance support
Conducted investigations into discrepancies and analyzed root causes
Reviewed documentation and maintained audit-ready records
Aided back-office operations and collaborated with internal partners
Coordinated workflows and prioritized operational tasks
Maintained process adherence within defined authority levels
Utilized Salesforce CRM for case management and ticketing systems
Applied Microsoft Excel for data validation tracking and reporting, along with Word, Outlook, and web-based operational systems
Provided stakeholder, client, and customer support through email and phone
Languages
English
Full Professional
TECHNICAL & PROFESSIONAL DEVELOPMENT
- Microsoft Excel: data validation, analysis, tracking, and reporting support
- Experience working within SLA-driven operational environments
- Exposure to risk-aware processes and regulated workflows
- Experience navigating CRM, ticketing, documentation, and multi-system operational environments
- Strong general computer literacy and multi-system navigation
ADDITIONAL INFORMATION
- Fully available for shift work between 8:00am and 8:00pm, Monday–Friday
- Comfortable with hybrid work environments following on-site training
- Known for reliability, attendance, and consistent performance in high-volume operational environment
Timeline
Sales Representative
Toro Steel Buildings
01.2026 - Current
Customer Support Representative
isure Insurance
04.2022 - 12.2025
Team Leader
McDonald’s
12.2015 - 09.2017
Ontario College Advanced Diploma - Business Administration (Financial Planning)
Seneca College