Joshua David Prekash
Scarborough,ON
Summary
Developed key skills in client relationship management and strategic planning within fast-paced environment. Seeking to transition into new field by leveraging strong communication and problem-solving abilities. Aims to bring value through effective coordination and client-focused strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Connect6 Group- Telus
01.2024 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Achieved or exceeded company-defined sales quotas.
- Proven ability to learn quickly and adapt to new situations.
FIELD ACCOUNT MANAGER
Connect6 Group- Telus
10.2023 - 01.2024
- Identified areas of improvement within existing processes or products
- Negotiated contracts with clients in order to maximize profitability while meeting customer needs
- Demonstrated expertise in understanding of industry trends and competitive landscape
- Tracked progress of projects against established timelines
- Provided technical support to customers regarding product features and usage
- Analyzed customer data to identify trends and opportunities for growth
FIELD SALES MANAGER
Connect6 Group- Telus
05.2023 - 10.2023
- Company Overview: Connect 6 Group
- Initiated post-sales activities to ensure customer satisfaction and retention by delivering ongoing value and benefits
- Managed a dedicated territory of accounts and achieved revenue growth by developing strong customer relationships and identifying growth opportunities
- Guided and onboarded new hires by facilitating the completion of mandatory documents and knowledge-based quizzes, ensuring a smooth and effective transition
- Trained sales representatives to elevate their sales pitches and increase their effectiveness in closing deals
- Worked collaboratively with the sales team in the field to facilitate customer success and product adoption
- Conducted product demonstrations and coached sales team members to effectively present new products to customers, resulting in increased sales
- Consistently met or exceeded sales targets through a proactive and results-oriented approach
- Undertook additional duties as assigned, demonstrating flexibility and adaptability in a dynamic work environment
- Connect 6 Group
WIRELESS EVENTS SALES REPRESENTATIVE
TELUS
10.2022 - 05.2023
- Company Overview: Connect 6 Group
- Assisted customers with activation of their wireless devices and troubleshooting basic technical problems
- Developed a strong rapport with customers by providing friendly service and knowledgeable advice
- Handled escalated complaints efficiently while maintaining a professional demeanor
- Implemented promotional strategies designed to increase market share in assigned territory
- Utilized effective cross-selling techniques to maximize revenue opportunities
- Created detailed reports on sales performance, customer feedback and competitor activities
- Successfully generated leads through cold calling activities within assigned territory
- Monitored competitors' prices, promotions, products and services regularly
- Developed expertise in wireless products, services and pricing plans to successfully meet customer needs
- Maximized sales opportunities through upselling additional products and services as well as cross selling other items
- Connect 6 Group
STORE ASSOCIATE
Your Dollar Store with More
08.2022 - 10.2022
- Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
- Maintain updated knowledge on current products, pricing, and promotions
- Manage financial transactions and purchases using cash registers and appropriate software systems
- Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
- Follow through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation
- Develop and implement cross-selling strategies for appropriate products
STORE MANAGER
High Technology Electrical and Air Conditioning
07.2021 - 08.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Managed inventory tracking and physical inventory counts to minimize loss
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Answered product questions with up-to-date knowledge of sales and promotions
- Processed daily paperwork, and balanced register drawers
- Managed inventory tracking and physical inventory counts to minimize loss
- Oversaw inventory management
OFFICE ADMINISTRATOR AND ACCOUNTANT
Dadabhai Advisory
07.2019 - 12.2019
- Examined financial statements and income statements to review company's financial performance
- Prepared monthly and year-end closing statements, financial documents, and invoices
- Examined budget estimates for completeness, accuracy and conformance with procedures and regulations
- Analyzed revenue and expenditure trends and recommended appropriate budget levels to business operations leaders
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
Education
MBA - Business
Algoma University
Sault Ste. Marie, None06-2023
Bachelors of Commerce - Commerce
Sacred Heart College
Kerala, India 04-2021
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Goal oriented
- Sales development
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Created a company-wide, comprehensive training program for all sales team members.
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
French
Elementary
Certification
- Digital Marketing Certificate – Marketing Association & Digital Marketing Institute.
Timeline
Account Manager
Connect6 Group- Telus
01.2024 - Current
FIELD ACCOUNT MANAGER
Connect6 Group- Telus
10.2023 - 01.2024
FIELD SALES MANAGER
Connect6 Group- Telus
05.2023 - 10.2023
WIRELESS EVENTS SALES REPRESENTATIVE
TELUS
10.2022 - 05.2023
STORE ASSOCIATE
Your Dollar Store with More
08.2022 - 10.2022
STORE MANAGER
High Technology Electrical and Air Conditioning
07.2021 - 08.2022
OFFICE ADMINISTRATOR AND ACCOUNTANT
Dadabhai Advisory
07.2019 - 12.2019
MBA - Business
Algoma University
Bachelors of Commerce - Commerce
Sacred Heart College
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