Josh Cunningham
Dorset,ON
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Service Manager
C.L. Benninger Equipment (1995) LTD
10.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- responsible to forecast goals and objectives for the department and enforce procedures to meet them.
- Responsible for the logistics in moving needed parts and machinery between 3 branch locations
- responsible for warranty claims, product support program completion and the like.
- Responsible for budgeting financials within Service Department
- required excellent communication skills with internal and external customers and departments.
- Responsible for budgeting financials within Service Department
- Developed and maintained strong relationships with OEM partners, including AGCO and Kubota, through effective communication and a commitment to professionalism.
Service Manager
Connect Equipment
06.2021 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Responsible for the logistics in moving needed parts and machinery between 5 branch locations
Inside Sales/Customer Service Representative
Salfordgroup
10.2020 - 04.2021
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed sales packages and configured machinery within our system to optimize product offerings.
- assisted with international logistics
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Brake Press Operator
Salfordgroup
06.2018 - 10.2020
- Operated a brake press to shape steel components according to blueprint specifications.
- prioritized jobs based off needs of the department
Sales Associate
Leon's Furniture
02.2017 - 04.2018
- Executed commission-based sales of furniture, appliances, and various household items
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional customer service.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Psychology, Philosophy
Fanshawe College of Applied Arts And Technology
London, ON01-2012
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Customer Service Management
- Time Management
- Goal-Oriented
- Outgoing and Energetic
- Interpersonal Relationships
- Rapport Building
- Culture development
Languages
English
Full Professional
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a professional rating for the dealership with our OEM partners.
- Supervised and managed team of 12 staff members.
Timeline
Service Manager
C.L. Benninger Equipment (1995) LTD
10.2023 - Current
Service Manager
Connect Equipment
06.2021 - 10.2023
Inside Sales/Customer Service Representative
Salfordgroup
10.2020 - 04.2021
Brake Press Operator
Salfordgroup
06.2018 - 10.2020
Sales Associate
Leon's Furniture
02.2017 - 04.2018
Bachelor of Science - Psychology, Philosophy
Fanshawe College of Applied Arts And Technology
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