Joshua Culwell

As Chief of Staff for my Director I lead strategic planning and cross-functional coordination on behalf of the Director, driving alignment across teams, managing high impact initiatives and serving as a trusted advisor to ensure operational excellence and effective communication flow.

Accomplishments:

• Led Pathfinder initiatives to mentor future leaders by helping them create personal brands, enhance resumes, improve presentation skills, and build self-confidence, laying the foundation for a strong and prepared leadership pipeline.
• Spearheaded Confidence Academy initiatives to align frontline managers, enhancing their communication with CWA partners and equipping them to effectively lead investigations, disciplinary and grievance meetings.
• Act as a strategic link between leadership and field managers, driving alignment and accountability to improve Expert Quality, Expert Path, and Fiber execution.

Led a team of 200+ field technicians and Managers in the installation and repair of fiber, DTV, and wireline services for business and residential customers, serving as the primary point of contact for field escalations. Managed HR duties, including recruiting, hiring, onboarding, labor relations, performance and attendance management, ensuring efficient operations while collaborating with CWA partners to achieve high customer satisfaction.

Accomplishments:

• Reduced HPC on average 0.5% month-over-month from 2021-2023, resulting in savings of 1,923,480.
• Honored with the “2020 Service Excellence Award” for exceptional performance and leadership in the Central Valley District.
• Mentored multiple employees, leading to their promotions to management positions.
• Developed, built, and distributed Expert Path In a Box to West Field Operations for field training and development.

Supported two Area Managers by coaching and developing 23 Frontline Managers to enhance their skills and performance. Developed and implemented strategies to improve efficiencies and meet channel objectives using data from performance analysis.

Accomplishments:

• Increased successful pair changes by over 50%, surpassing the district goal of 30%.
• Ranked among the top 5% of managers in the district with an “Extraordinary Impact” rating.
• Implemented data-driven strategies, achieving a 3.5% month-over-month improvement in “hours per complete” IP installation and repair tickets.
• Led MSOC reviews in CA/Nevada
• Appointed district Safety SPOC conducting manager safety rodeos.