Joshua Coloma
Brampton,ON
Summary
Passionate Security Guard with four years of customer service experience working for various retailers with a proven record of excellent customer service and finding possible solutions to achieve results. Committed to developing skills, working with the general public, and being part of a devoted team to develop leadership skills.
Overview
6
6
years of professional experience
Work History
Security Guard
GardaWorld
08.2024 - Current
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Provided excellent customer service to detained clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Security Guard
Paragon Security
05.2024 - 07.2024
- Responded quickly to emergency situations around Seneca Polytechnic to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Wrote detailed reports of all security breaches and investigations.
Security Guard
Harbourfront Centre
09.2023 - 05.2024
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Security Guard
Paladin Security
01.2023 - 04.2024
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Monitored CCTV cameras and alarm systems for security breaches.
Computing Solutions Advisor
Best Buy
07.2021 - 12.2022
- Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
- Leveraged industry expertise to provide valuable insights during any sales process, ultimately securing new clients for Best Buy.
- Maintained up-to-date knowledge of product and service changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front End Associate/Retail Sales Associate
Toys R Us
10.2018 - 07.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
Education
Ontario College Diploma - Police Foundations
Seneca Polytechnic
King04-2026
Skills
- Ability to maintain calm and professional through adversity
- Fast to learn workplace policies and procedures
- Efficient time management skills
- Proactive team player who can also work independently
- Standard First Aid & CPR/AED Level C certified
- Valid Ontario G Drivers License with no demerits
Languages
English
Native or Bilingual
Timeline
Security Guard
GardaWorld
08.2024 - Current
Security Guard
Paragon Security
05.2024 - 07.2024
Security Guard
Harbourfront Centre
09.2023 - 05.2024
Security Guard
Paladin Security
01.2023 - 04.2024
Computing Solutions Advisor
Best Buy
07.2021 - 12.2022
Front End Associate/Retail Sales Associate
Toys R Us
10.2018 - 07.2021
Ontario College Diploma - Police Foundations
Seneca Polytechnic
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