Joshua Clarke
San Diego
Summary
Methodical network administrator with 8 years of experience in supporting server environments. Knowledgeable in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.
Overview
9
9
years of professional experience
Work History
Network Administrator
Family Health Centers Of San Diego
09.2021 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Identified and immediately resolved issues with network devices.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Sr. IT Support Specialist
Infinity Laboratories, Inc.
11.2020 - 09.2021
- Took on primary support duties as well as strategic projects, namely integration of IT infrastructure for purchased labs into parent company
- Restructured ticketing system to allow for better SLA tracking as well as use of automation to allow for better response time
- Maintained monitoring of IT infrastructure and evaluated obstacles and developed strategies to overcome them.
Support Desk Specialist
Kazmarek Technology Solutions
03.2020 - 11.2020
- Responsible for root-cause analysis and time resolution of end user issue for various clients
- Adhered to strict SLAs based on client requirements
- Responsible for clear documentation of steps taken and communication with end user.
Systems Administrator
Spy Optic
04.2017 - 04.2020
- Responsible for maintaining day to day operations in all environments from on-premises services in vSphere to cloud-based applications in Azure as well as third-party integrations
- Maintained positive relationship with third-party vendor and ensured smooth integration with existing environment
- Responsible for VOIP system through Nextiva.
Help Desk Intern
Spy Optic
09.2016 - 03.2017
- Responsible for day to day helpdesk tickets
- Introduction to Network Infrastructure
- Introduction to Cisco appliances
- Active directory Microsoft office
- Email Migrations Azure
- PowerShell Exchange Server.
Service Desk Analyst
eCapital
06.2016 - 08.2016
- Responsible for maintaining ticket queue for primarily desktop and thin client hardware and various applications
- Worked primarily with Citrix VM environment.
Desktop Technician
Otter Products
02.2015 - 06.2016
- Maintained support ticket queue for a wide variety of support areas including desktop, laptop, phone system and server access
- Maintained user side of email systems, both in O365 and Exchange on-prem
- Responsible for troubleshooting various applications, general desktop and email issues
- Implemented and maintained Cisco Telepresence and LifeSize video conferencing systems
- Primary on-site support team member for Apple products.
Education
Bachelor of Science - Computer Information Systems
National University
San Diego, California11.2017
Skills
- Network Systems Installation
- Network Repairs and Maintenance
- Network Performance Monitoring
- Disaster Recovery
- CompTIA Network Certification
- Network Administration
- Data Backups with VEEAM and Rubrik
- Disaster Recovery with Zerto
Accomplishments
Spearheaded a Infrastructure Modernization project, timeline of 1 year, completed in half the time through strategic planning in conjunction with Project Management. This allowed for reducing repeated trips to sites and allowed streamlining of site by site work, rather than multiple maintenance windows affecting end users and patients. This project involved 60 locations, with over 100 switches and WAPs. Additionally requiring reconfigure of switching infrastructure to eliminate daisy-chaining and single points of failure.
Took lead on many networking aspects of a datacenter migration, building out the desired outcome based on IT Leadership specifications. Built out a LAN focused switching network to allow ESXI hosts to communicate directly with Rubrik appliance(which I configured, setup and manage). This network allows the Rubrik to perform backups without interfering with traffic to or from sites. This also allows me to keep VM using Continuous Data Protection for RTO's of 2 minutes.
Timeline
Network Administrator
Family Health Centers Of San Diego
09.2021 - Current
Sr. IT Support Specialist
Infinity Laboratories, Inc.
11.2020 - 09.2021
Support Desk Specialist
Kazmarek Technology Solutions
03.2020 - 11.2020
Systems Administrator
Spy Optic
04.2017 - 04.2020
Help Desk Intern
Spy Optic
09.2016 - 03.2017
Service Desk Analyst
eCapital
06.2016 - 08.2016
Desktop Technician
Otter Products
02.2015 - 06.2016
Bachelor of Science - Computer Information Systems
National University
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