Joshua Chang-Moreno
La Habra
Summary
To obtain a good job with a reputable company where I will be able to grow and apply my customer service and organizational skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
12
12
years of professional experience
Work History
Leader
Disneyland Resort
03.2014 - 01.2026
- Collaborated with other personnel to produce and modify menus and selections
- Developed and cooked memorable dishes that brought new customers into establishment
- Placed orders to restock items before supplies ran out
- During my time there, I was promoted to a new role as a leader for
- Main Gate Entrance
- Managed a restaurant as a leader as well, supported my colleagues
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Client Sales Manager
American Airlines
Los Angeles, CA
02.2017 - 10.2025
- Developed and executed strategic sales plans to enhance client engagement and retention.
- Fostered relationships with key clients, ensuring alignment with their business objectives.
- Analyzed market trends to identify growth opportunities and inform sales strategies.
- Led cross-functional teams in delivering tailored solutions that met client needs.
Manager's Assistant
Universal Music Group
Los Angeles, CA
02.2023 - 05.2024
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Utilized Software to create and edit correspondence, documents, and materials.
Senior, Deli Manager
Sprouts Farmer Market
Lakewood, CA
08.2022 - 12.2023
- Inventoried food products and associated materials on Timeframe basis.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Zone Lead
Amazon Fresh
La Habra, CA
07.2020 - 09.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Lead Baker
Paris Baguette
La Habra, CA
11.2022 - 04.2023
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Kitchen Assistant
Whole Food Market
Long Beach , CA
03.2020 - 07.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
Front Desk Receptionist
Quality Inn Hotel
Anaheim , CA
02.2019 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Culinary Arts
Fullerton Community College
Fullerton, CAHigh School Diploma -
Troy High School
Fullerton, CASkills
- Recipes and menu planning
- Signature Dish Creation
- Food Plating and Presentation
- Team Leadership
- Workflow Optimization
- Cash Handling/Sales
- Scheduling
- Employee Training
- Staff Management
- Customer Service
- Hospitality
- Excellent Communication
- Bilingual - Spanish
- Multi-Tasker/Positive Thinker
- Outbound Calling
- Telephone Etiquette
- Lead Management
- Problem Resolution
Timeline
Manager's Assistant
Universal Music Group
02.2023 - 05.2024
Lead Baker
Paris Baguette
11.2022 - 04.2023
Senior, Deli Manager
Sprouts Farmer Market
08.2022 - 12.2023
Zone Lead
Amazon Fresh
07.2020 - 09.2023
Kitchen Assistant
Whole Food Market
03.2020 - 07.2022
Front Desk Receptionist
Quality Inn Hotel
02.2019 - 04.2022
Client Sales Manager
American Airlines
02.2017 - 10.2025
Leader
Disneyland Resort
03.2014 - 01.2026
Culinary Arts
Fullerton Community College
High School Diploma -
Troy High School