Joshua Chan
Waterdown
Summary
Dynamic Human Resources and Business strategist with demonstrated expertise in communication, conflict mediation, talent development, customer engagement, and operational administration. Dedicated to cultivating collaborative, high-performance environments rooted in humanistic leadership principles. Committed to lifelong learning, innovation, and fostering inclusive, people-centered organizational cultures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience and Business Strategy Associate
Bubble & Co Tea Bar
Orlando
01.2019 - 08.2023
- Cultivated and sustained positive relationships with over 80 clients daily, employing advanced interpersonal and conflict-resolution skills.
- Collaborated with executive leadership on business development initiatives, branding strategy, and integrated marketing campaigns.
- Led customer recovery efforts by developing responsive service solutions, enhancing customer satisfaction, and brand loyalty.
Administrative and Clinical Operations Assistant
Smiles On 5 Dental Clinic
Waterdown
06.2018 - 01.2023
- Executed comprehensive digitalization initiatives involving over 500 patient files, ensuring strict adherence to confidentiality protocols.
- Streamlined clinical and administrative workflows, contributing to operational efficiency and enhanced patient service delivery.
- Conducted observational analysis of interdisciplinary healthcare teams, deepening understanding of collaborative practice models.
Academic Peer Instructor and Student Success Coach
Nova Southeastern University
01.2022 - 05.2022
- Designed and implemented evidence-based learning tools, including adaptive study guides, and evaluative practice assessments.
- Provided individualized coaching and mentorship, resulting in measurable improvements in student academic performance.
- Advanced expertise in peer-led instruction, learning facilitation, and strategic communication within diverse academic cohorts.
Education
BBA - Entrepreneurship, Pre-Health Studies
Nova Southeastern University
Fort Lauderdale, FL05.2024
Master of Dental Science Certificate Program -
Nova Southeastern University
Fort Lauderdale, FL04.2025
Skills
- Employee relations and conflict management
- Client success strategies
- Cross-functional leadership
- Instructional design and facilitation
- Data governance and infrastructure management
- Advanced communication skills
- Process improvement and quality assurance
Affiliations
- Pre-Dental Club (General Member)
- Mission Brain (General Member)
- Run Club (President)
- Canadian Olympic Trials Qualifier (Swimming) - Could not participate due to COVID-19
Certification
- Human Resources Foundations, LinkedIn Learning
- Strategic Human Resources Management, LinkedIn Learning
- Administrative Human Resources, LinkedIn Learning
Leadership And Community Engagement
- FLA - Mission of Mercy, Jacksonville & Tallahassee, FL, Patient Navigation and Operations Volunteer, 12/20 - 1/21, 01/21 - 2/21, Coordinated patient logistics at high-volume dental care events, facilitating the provision of pro bono care to over 1,100 patients., Supported event management and volunteer coordination, applying principles of conflict de-escalation and service optimization.
- Founder and President, NSU Running Club, Established and administratively led a student organization dedicated to promoting health, leadership development, and teamwork competencies.
Scholarly Publications
- Phage Hunters: Discovery of Two Novel Bacteriophages Infecting Gordonia rubripertincta, 2022
- Complete Genome Sequences of Genamy16 and NovaSharks, Two Gordonia rubripertincta Bacteriophages, 2022
References
References available upon request.
Timeline
Academic Peer Instructor and Student Success Coach
Nova Southeastern University
01.2022 - 05.2022
Customer Experience and Business Strategy Associate
Bubble & Co Tea Bar
01.2019 - 08.2023
Administrative and Clinical Operations Assistant
Smiles On 5 Dental Clinic
06.2018 - 01.2023
BBA - Entrepreneurship, Pre-Health Studies
Nova Southeastern University
Master of Dental Science Certificate Program -
Nova Southeastern University
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