Summary
Overview
Work History
Education
Skills
Languages
2022 Student Athlete of The Year
Timeline
Generic

Joshua Celso

Surrey,Canada

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Landscape

Blue Pine Enterprises
05.2024 - Current
  • Working as a landscaper or in other blue collar jobs requires you to learn how to lift a few hefty objects
  • Because workdays begin bright and early at 6:00am, it also entails discipline
  • I like being a tradesperson because I'm beginning to feel proud of what I do
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.

Busser/Barback

Cat and Fiddle Sports Bar and Restaurant
01.2022 - Current
  • I am a hands-on help to everyone who needs it at the Cat and Fiddle
  • This may involve delivering food to tables, checking in on those tables to see how things are doing, helping the servers and making sure they have everything they need, and providing whatever support the bartenders may require
  • My ability to work quickly and with whole focus makes me a standout candidate for this workplace!
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.

Camp Coordinator

Hurricanes Elite Development Camp
03.2024 - 03.2024
  • I took the initiative to start a youth football camp for younger players throughout Prince Edward Island back in March while I was still a student
  • I was given the title of camp coordinator and had a lot of responsibilities
  • Obtaining permission documents, hiring a field, drafting 'Terms and Conditions' for athletes to review, and managing the camp itself are a few examples
  • I had to physically spread the word about this by visiting the youth practices
  • Led groups of children safely through variety of camp activities.
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Maintained camper files, properly storing and maintaining personal information.
  • Answered phones quickly, addressing questions, taking messages and forwarding calls.

Front Desk Check-In

Rondriso Farms
01.2019 - 01.2023
  • We had to start gathering clients' phone numbers after COVID-19 protocols went into effect in case there was an outbreak at the farm
  • It was my responsibility to greet customers as they approached the register, politely request their contact information, and address any questions or concerns they may have had
  • After receiving the information, I stored it safely and gave them a thorough explanation of our policies and procedures
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.

Store Associate

Winners
03.2021 - 02.2022
  • I learned a great deal about the retail industry while working at Winners in Surrey Central Mall
  • Along with working at the Cash Register and the Fitting Room, I exercised on the sales floor
  • I was astonished to be awarded this job because it allowed me to practice my customer service skills on a personal level
  • I'm able to declare with confidence that my speaking abilities significantly improved after I left Winners

Education

High School Diploma -

Holy Cross Regional High School
Surrey, BC
06-2023

Associate of Arts - Communications

Holland College
Charlottetown, PE
09-2024

Skills

  • Strong work ethic

  • Flexible and adaptable

  • Customer service

  • Physically fit

    • Attention to detail focus

    Relationship building

    Confident delivery

    Time management

    Clear communication

    Team collaboration

    Professional appearance

    Performance improvement

Languages

English
Native or Bilingual
French
Limited Working

2022 Student Athlete of The Year

Won Student Athlete Of The Year in 2022 because I was awarded an Athletic and Academic Scholarship to Holland College

Timeline

Landscape

Blue Pine Enterprises
05.2024 - Current

Camp Coordinator

Hurricanes Elite Development Camp
03.2024 - 03.2024

Busser/Barback

Cat and Fiddle Sports Bar and Restaurant
01.2022 - Current

Store Associate

Winners
03.2021 - 02.2022

Front Desk Check-In

Rondriso Farms
01.2019 - 01.2023

High School Diploma -

Holy Cross Regional High School

Associate of Arts - Communications

Holland College

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Joshua Celso