Joshua Carriere
Timmins,ON
Summary
Dynamic leader with a proven track record at Domino's Pizza, excelling in operations management and team building. Elevated sales and profitability through initiatives and strong partner relationships. Demonstrated expertise in problem resolution and staff management, achieving high employee satisfaction and customer loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
Domino's Pizza
01.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Domino's Pizza
06.2015 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Domino's Pizza
03.2013 - 06.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate Degree - Business Administration
Northern College of Applied Arts And Technology
South Porcupine, ON06.2019
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Staff Management
Timeline
General Manager
Domino's Pizza
01.2020 - Current
Assistant Manager
Domino's Pizza
06.2015 - 01.2020
Customer Service Representative
Domino's Pizza
03.2013 - 06.2015
Associate Degree - Business Administration
Northern College of Applied Arts And Technology
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