Summary
Overview
Work History
Education
Skills
Qualifications Certifications
Languages
Timeline
Generic

Joshua Carnell

Summerland,Canada

Summary

3 Years of experience with Horizon Drilling Rigs. Self Employed, managing a health and wellness consulting company. 2 years' experience working as a massage practitioner and additionally working in administrative roles in the office. Assistant Instructor for Raynor courses and experienced in various alternative medicine techniques including: Shamanism, riki and alternative healing and meditation. Quick learner, with strong attention to detail and the ability to excel in solo or team related tasks. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Okanagan Luxury Boat Club
01.2021
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Investigated and resolved customer inquiries and complaints quickly.

Driver

Coca Cola
01.2017
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Self Employed Consultant

01.2017 - Current
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.

Drilling

Horizon Drilling
01.2022 - 04.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.

Massage Practitioner

Raynor Massage
01.2018 - 01.2019
  • Analyzed postural assessments and range of motion.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Expanded service offerings by becoming certified in specialized modalities such as prenatal massage or trigger point therapy upon identifying market demand.

Drilling

Horizon Drilling
01.2013 - 01.2016

Ambassador

Youth Skate Park
01.2010 - 01.2011
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Spearheaded successful fundraising campaign, raising more than $5,000 in donations.
  • Conducted media relations and responded to media requests for information.

Education

Bachelor of Human Kinetics -

University of British Columbia
Kelowna, BC
01.2020

RAYNOR MASSAGE
01.2019

Dogwood -

01.2009

Skills

  • Microsoft PowerPoint
  • Relationship Building
  • Multi-line phone talent
  • Reading Comprehension

Qualifications Certifications

  • H2S Alive, Energy Safety Canada, 2022
  • Class 1 license with Air, 2013
  • Completed 3 years in a Human Kinetic Degree, UBC, 2020
  • Advanced Raynor Massage Practitioner, 2019
  • Level 3 Standard First Aid / CPR - C, October 2022

Languages

English
Native or Bilingual

Timeline

Drilling

Horizon Drilling
01.2022 - 04.2023

Customer Service Representative

Okanagan Luxury Boat Club
01.2021

Massage Practitioner

Raynor Massage
01.2018 - 01.2019

Driver

Coca Cola
01.2017

Self Employed Consultant

01.2017 - Current

Drilling

Horizon Drilling
01.2013 - 01.2016

Ambassador

Youth Skate Park
01.2010 - 01.2011

Bachelor of Human Kinetics -

University of British Columbia

RAYNOR MASSAGE

Dogwood -

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Joshua Carnell