JOSHUA BURKE
Durham,ON
Summary
Highly organized and enthusiastic sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service, leveraging extensive knowledge of products and services to create innovative solutions that drive loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a talent for interacting effectively with staff at all levels of the organization and the public.
Overview
15
15
years of professional experience
Work History
Telecommunication SalesSpecialist
Rogers, Communications Canada
06.2019 - Current
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Sales Manager
Eco Energy Home Services Kitchener
09.2015 - 05.2019
- Calculated daily / monthly sales targets and delegated them to individual team members in daily meetings
- Demonstrated team leadership and staff development by motivating team members, servicing as liaison, as well as maintained personal sales targets
- Consistently exceeded individual sales goals as well as a team targets
- Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
North Sales Leader
Ontario Home Services
08.2010 - 09.2015
- Established strong work ethic & leadership by maintaining and achieving sales targets & bonuses
- Trained, coached, and mentored new sales associates for maximum performance.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
Education
High School Diploma -
Cameron Heights CollegiateInstitute
Kitchener, ON06.2010
Skills
- Strong Computational Skills
- Customer relationship management
- Direct Selling
- Database Entry
- Cold calling
- Upselling
- Organizational Skills
- CRM software
- SaaS
- Telemarketing skills
Timeline
Telecommunication SalesSpecialist
Rogers, Communications Canada
06.2019 - Current
Sales Manager
Eco Energy Home Services Kitchener
09.2015 - 05.2019
North Sales Leader
Ontario Home Services
08.2010 - 09.2015
High School Diploma -
Cameron Heights CollegiateInstitute
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