Joshua Briggs-Bowens
Oakland
Summary
Talented individual with expert team leadership, planning, and organizational skills built over time. Dynamic and results-driven professional with extensive experience excelling in facilities maintenance and sanitation procedures. Has the proven ability to enhance customer satisfaction through effective problem resolution and strong communication skills. Adept at organizing teams and managing cleaning operations to ensure pristine environments.
Overview
9
9
years of professional experience
Work History
Lead Custodian
Oakland Unifed School District
08.2022 - Current
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Organized daily cleaning schedules for custodial team.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Delivery Courier
Amazon
06.2020 - 03.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Utilized GPS navigation systems to navigate faster routes.
Retail Sales Associate
Oakland Airport
07.2017 - 05.2020
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Custodian
Oakland Unifed School District
08.2016 - 06.2017
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Education
No Degree - Sports Medicine
California State University, East Bay
Hayward, CAHigh School Diploma -
Emery High School
Emeryville, CA06-2015
Skills
- Groundskeeping
- Waste disposal
- Cleaning techniques
- Sanitation procedures
- Facilities maintenance
- Product restocking
- Drawer balancing
- POS system operation
- Customer relationship management (CRM)
- Multitasking and organization
- Problem resolution
- Customer service
- Infrastructure planning
- Verbal and written communication
- Time management
Timeline
Lead Custodian
Oakland Unifed School District
08.2022 - Current
Delivery Courier
Amazon
06.2020 - 03.2021
Retail Sales Associate
Oakland Airport
07.2017 - 05.2020
Custodian
Oakland Unifed School District
08.2016 - 06.2017
No Degree - Sports Medicine
California State University, East Bay
High School Diploma -
Emery High School
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