Joshua Boothe
Embrun,Canada
Summary
Dynamic leader with extensive experience at Service Canada, specializing in team building and performance management. Demonstrated success in regulatory compliance and conflict resolution, enhancing program delivery. Skilled in developing training initiatives and strategic plans, promoting a high-performance culture and accountability to achieve organizational objectives.
Overview
25
25
years of professional experience
Work History
Team Leader - Integrity Services Branch
Service Canada
Cornwall, Canada
01.2024 - Current
- Supervised team to deliver programs and services, assigning tasks and monitoring outcomes to meet key performance indicators.
- Implemented corrective actions for underperforming employees through strategic planning and organization.
- Maintained knowledge of Employment Insurance Act and related policies to coach team on effective program delivery.
- Applied conflict resolution and communication skills to lead team and create a productive service environment.
- Utilized program delivery methods to assess performance, identify improvement opportunities, and enforce organizational standards.
- Developed learning plans based on needs assessments, applying competency-based management principles for evaluations.
- Collaborated with management on operational challenges while resolving complex benefit eligibility inquiries.
- Established team goals aligned with company objectives, tracking progress to ensure accountability.
Integrity Services Investigator
Service Canada
Ottawa, Canada
09.2020 - 01.2024
- Conducted investigations on individuals, groups, and employers to detect fraud and misuse of programs.
- Analyzed cases to determine investigation paths based on compliance and stakeholder involvement.
- Prepared detailed reports summarizing investigative activities and recommending actions such as penalties.
- Managed caseloads effectively, prioritizing tasks while adhering to strict deadlines.
- Performed special investigations regarding fraudulent applications and uses of Social Insurance Numbers.
- Maintained confidentiality of sensitive information throughout all investigative processes.
- Participated in training sessions to remain informed on evolving investigative trends and technologies.
- Organized and maintained comprehensive files for all investigative activities.
Facilitator
Canadian Transportation Agency
Gatineau, Canada
04.2009 - 09.2020
- Facilitated intake of air travel complaints and synthesized information for senior management recommendations.
- Educated public members on policies and the complaint process through effective oral and written communication.
- Reviewed complex transportation-related complaints, ensuring tariff compliance from air carriers.
- Managed caseloads using Bring Forward system to prioritize tasks and meet tight deadlines.
- Ensured accuracy and completeness in all briefing documents and written reports.
- Maintained compliance with Agency's ethics code while exceeding service standards guidelines.
- Monitored legislation and policies to ensure proper application to cases and complaints.
- Organized outreach programs on Rights and Responsibilities for Air Travel during industry trade shows.
Corporate Travel Consultant
Carlson Wagonlit Travel
Ottawa, Canada
01.2000 - 01.2009
- Coordinated meetings and conferences both domestically and internationally.
- Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
- Developed and maintained corporate travel policies to ensure compliance with company regulations.
- Ensured that all legal requirements were met prior to booking any travel arrangements.
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Utilized automated systems to book reservations and track expenses related to corporate travel.
- Responded quickly and efficiently to customer inquiries about their upcoming business trips.
- Provided customer service support to clients while they are traveling on business trips.
- Assisted in the planning of complex international travel arrangements.
- Maintained relationships with key suppliers in order to secure favorable rates and discounts for corporate travelers.
- Provided guidance and advice on visa requirements for international destinations.
Education
Diploma - Travel & Tourism
Algonquin College
Ottawa, ON01.1997
Diploma - Business Marketing
Algonquin College
Ottawa, ON01.1994
Skills
- Team building and employee training
- Performance management and evaluation
- Regulatory compliance
- Conflict resolution
Linguistics Profile
English
Security Level
Reliability status
Education And Professional Development
- Canada School Public School courses in Team Leader path to development, 2024/2025
- Coaching for Effective Leadership, 10/01/18
- Effective Interpersonal Communication, 2012
- The Art of Outlining, 2012
- ATIP Training, 2011
- Writing Well II, 01/01/10
- Writing Well I, 09/01/09
- Coursework, Business Marketing, Algonquin College, Ottawa, ON, 1994
Timeline
Team Leader - Integrity Services Branch
Service Canada
01.2024 - Current
Integrity Services Investigator
Service Canada
09.2020 - 01.2024
Facilitator
Canadian Transportation Agency
04.2009 - 09.2020
Corporate Travel Consultant
Carlson Wagonlit Travel
01.2000 - 01.2009
Diploma - Travel & Tourism
Algonquin College
Diploma - Business Marketing
Algonquin College
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