Summary
Overview
Work History
Education
Certification
Timeline
Generic

JOSHUA BLANDON

Scarborough,ON

Summary

Motivated professional with strong Spanish communication skills, excelling in teamwork, and inclusivity. Quick to adapt, proficient in computer applications, and skilled in engaging diverse groups. Aims to leverage interpersonal strengths to enhance team dynamics, and drive success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Outbound Customer Service Representative

URBN, INC.
Toronto, ON
02.2023 - 02.2025
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Adhered to all company policies and procedures regarding customer service standards.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Order Picker

Amazon Warehouse
Ajax, Canada
08.2022 - 12.2022
  • Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
  • Packaged fragile items with protective padding to prevent damages during shipments.

Outbound Call Center Representative

KGS Research
Toronto, ON
06.2021 - 08.2022
  • Entered customer information into computer systems accurately and efficiently.
  • Utilized problem-solving skills to resolve customer complaints effectively.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Collaborated closely with team members to share best practices and improve overall performance.
  • Participated in training sessions and workshops regularly to stay abreast.

Education

High School Diploma -

West Hill Collegiate Institution
Toronto, ON
06-2021

Certification

  • Customer service
  • Patience and Empathy
  • Data entry
  • Call control
  • Order processing
  • Billing adjustments
  • Active listener
  • Experience with CRm systems
  • Customer relationship management
  • Multitasking Abilities
  • Team building
  • Customer education
  • Record keeping
  • Computer efficient in multiple UI's
  • Professional Demeanor
  • Adaptability

Timeline

Outbound Customer Service Representative

URBN, INC.
02.2023 - 02.2025

Order Picker

Amazon Warehouse
08.2022 - 12.2022

Outbound Call Center Representative

KGS Research
06.2021 - 08.2022

High School Diploma -

West Hill Collegiate Institution

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JOSHUA BLANDON