Joshua Bilbao
Verdun,QC
Summary
Creative, driven and organized individual with experience in a high efficiency, deadline-driven work environment. Motivated to learn and adapt to ever changing needs and expectations.
Overview
7
7
years of professional experience
Work History
Busboy
Cabaret L'Enfer
01.2023 - Current
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Assisted servers in handling large parties, ensuring timely food delivery and table maintenance.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.
Coordinator
House of Actors
08.2022 - 12.2022
- Efficiently worked and handled confidential documents
- Consistently sustained an organized and efficient document system.
Associate Producer
Flirt Films
11.2021 - 06.2022
- Supported the development of numerous internal projects such as feature films, short films, documentaries and TV shows
- Helped with the preparation of grant applications (SODEC/CALQ/CAM/Shaw Rocket Fund) for internal projects
- Created assets for the company through platforms such as Premiere Pro, Final Cut and Canva.
Founder/Producer
Sick N'Sweet Productions
02.2021 - 11.2021
- Produced numerous video/film content efficiently and on time
- Effectively developed schedules, planned video shoots and reserved shoot locations
- Worked with customers to define projects and estimate resources/needs for upcoming projects.
Producer
Tom Todoroff Conservatory
12.2018 - 07.2019
- Helped promote acting workshops around Montreal.
Assistant
House of Actors
03.2018 - 11.2018
- Planned events and handled travel arrangements.
Call Center Agent
Teleperformance
03.2018 - 08.2018
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Call Center Supervisor
ASEQ/Studentcare
10.2017 - 03.2018
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
Senior Call Center Representative
ASEQ/Studentcare
09.2017 - 10.2017
- Reduced average call duration by implementing efficient problem-solving techniques and providing accurate information.
- Enhanced first-call resolution rates by employing active listening skills and promptly addressing customers'' concerns.
- Collaborated with team members to streamline processes, resulting in improved overall efficiency and productivity.
Call Center Representative
ASEQ/Studentcare
01.2017 - 09.2017
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
Tom Todoroff Conservatory
06.2021
Skills
- Ability to Multitask
- Decision Making
- Time Management
- Adaptability
- Teamwork
- Leadership
- Fast Learner
- Communication Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Full Professional
Occupation
ACTOR, DIRECTOR, PRODUCER
Place Of Birth
Taiwan
Personal Information
- Date of Birth: 10/21/96
- Nationality: Mexican/Canadian
References
References available upon request
Timeline
Busboy
Cabaret L'Enfer
01.2023 - Current
Coordinator
House of Actors
08.2022 - 12.2022
Associate Producer
Flirt Films
11.2021 - 06.2022
Founder/Producer
Sick N'Sweet Productions
02.2021 - 11.2021
Producer
Tom Todoroff Conservatory
12.2018 - 07.2019
Call Center Agent
Teleperformance
03.2018 - 08.2018
Assistant
House of Actors
03.2018 - 11.2018
Call Center Supervisor
ASEQ/Studentcare
10.2017 - 03.2018
Senior Call Center Representative
ASEQ/Studentcare
09.2017 - 10.2017
Call Center Representative
ASEQ/Studentcare
01.2017 - 09.2017
Tom Todoroff Conservatory
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