Joshua Battistella
Bradford
Summary
Applied Skills Experience providing excellent customer service in an effective manner. Experience consulting with managers, supervisors, instructors and customers. Excellent interpersonal communication and customer relation skills. Ability to interact with customers, co-workers and superiors in a respective and kind manner. Ability to follow processes and procedures to meet company demands. Experience working in a fast-paced environment to meet task dates and deadlines. Proficient with Microsoft Office software.
Overview
9
9
years of professional experience
Work History
Client Advisor
RBC
12.2023 - Current
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Informed and suggested new banking products to customers.
- Helped clients make informed decisions about financial future.
Meter Records Clerk
Alectra Utilities
10.2021 - 01.2023
- Completed field activities including flat rates, meter removals, meter new connections and vault accesses
- Demonstrated strong organizational and time management skills while managing multiple projects
- Used computing software (CC&B and FileNexus) to input and obtain information on meters
- Resolved problems, improved operations and provided exceptional service
- Learned and adapted quickly to new technology and software applications
Network Operations Clerk
Alectra Utilities Network
01.2018 - 01.2021
- Worked on process of creating and completing locate packages in order for lines workers to have all necessary tools when arriving on site
- Completing New connections and Removals for Metering Field Activities for customers
Hockey Skills On-Ice Instructor
Powerstrides
01.2016 - 12.2022
- Demonstrated leadership by instructing various age groups
- Worked with various age groups in developing
- Encouraged hockey skill improvement in private / semi private session
- Worked closely with instructors and players
General Laborer
A&T Homes
01.2017 - 01.2019
- Assisted with home development projects
- Worked closely with skilled tradesman and gained experience using tools, equipment and perfecting techniques
- Managed and maintained a company vehicle for delivery of equipment and material
Education
Diploma - Business
Georgian College
Barrie, ON2021
Skills
- Customer Service
- Excellent Communication
- Computer Competent
- Time Management
- Organization
- Ability to Work Under Pressure
- Self-Motivated
- Punctual
- Decision Making
- Workplace Safety
Additional Information
- Knowledge and work experience using JD Edwards (JDE) software
- Experience in FileNexus in uploading Locate packages into data system
- Extensive experience with CC&B inputting meter data and log records
- Extensive experience using Microsoft Excel software sorting and categorizing data
Accomplishments
- Business Administration diploma
- Former Jr A Hockey player for the Whitby Fury
- Acquired G class License
Timeline
Client Advisor
RBC
12.2023 - Current
Meter Records Clerk
Alectra Utilities
10.2021 - 01.2023
Network Operations Clerk
Alectra Utilities Network
01.2018 - 01.2021
General Laborer
A&T Homes
01.2017 - 01.2019
Hockey Skills On-Ice Instructor
Powerstrides
01.2016 - 12.2022
Diploma - Business
Georgian College
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