JOSHUA BANKOLE
Calgary,AB
Summary
Results-driven HR Officer with strong expertise in employee relations and customer service. Committed to enhancing recruitment strategies and streamlining onboarding processes to support organizational growth and compliance.
Overview
4
4
years of professional experience
Work History
Human Resources Officer
South coast Nursing home
Sussex, United kingdom
02.2023 - 05.2026
- Coordinated employee onboarding and orientation programs for new hires.
- Developed and maintained employee records using HR information systems.
- Assisted in resolving employee relations issues through effective communication.
- Implemented training programs to enhance staff skills and compliance.
- Conducted performance evaluations and provided feedback to employees.
- Ensured compliance with labor laws and healthcare regulations consistently.
- Supported benefits administration and employee inquiries regarding policies.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Coordinated with management on recruitment strategies.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Customer Service Representative
His Grace Concepts
Ibadan, Oyo state
01.2022 - 12.2022
- Assisted customers with product inquiries and service-related issues.
- Processed customer orders accurately and efficiently.
- Handled escalated customer complaints with professionalism and empathy.
- Maintained detailed records of customer interactions in the system.
- Collaborated with team members to enhance service delivery processes.
- Monitored customer feedback to identify areas for improvement.
- Ensured compliance with company policies during customer transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Technology - Transport Management And Supply Chain Management
LAUTECH
Ogbomosho, Oyo state , Nigeria 04-2022
Skills
- HR information systems
- Employee onboarding
- Performance evaluation
- Benefits administration
- Recruiting strategies
- Employee relations
- Attention to detail
- Effective communication
- Customer feedback analysis
- Problem resolution
- Complaint resolution
- Service standard compliance
- Administrative support
- Paperwork processing
- Verbal and written communication
Languages
English
Full Professional
Accomplishments
- Recognised as the employee of the month at Southcoast Nursing Home for consistently maintaining a client and staff satisfaction .
Interests
Swimming
Driving
Cooking
Volunteering
Timeline
Human Resources Officer
South coast Nursing home
02.2023 - 05.2026
Customer Service Representative
His Grace Concepts
01.2022 - 12.2022
Bachelor of Technology - Transport Management And Supply Chain Management
LAUTECH