Joshua Baltodano
San Bruno
Summary
Personable and results-driven leader with deep understanding of food service operations and customer satisfaction. Knowledgeable in inventory management and staff training, ensuring efficient and high-quality service. Committed to driving business growth and improving operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Dinah's Poolside Restaurant
Palo Alto, CA
10.2022 - Current
- Developed and managed departmental budget, revenue goals, and cost controls.
- Evaluated existing food and beverage programs to identify areas of improvement and implement changes.
- Supervised the selection, training, development, and evaluation of staff members.
- Collaborated with chefs on menu creation including pricing strategies for dishes.
- Negotiated contracts for catering services for special events hosted by the restaurant.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Senior Food and Beverage Manager
Nikko Hotel San Francisco
San Francisco, CA
03.2022 - 10.2022
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
Assistant General Manager
Dumpling Time
San Francisco, CA
12.2020 - 03.2022
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Increased sales and reduced spending.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
General Manager
Lemonade Restaurant Group
01.2019 - 12.2020
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Area Operations Manager
Ben And Jerrys Ice Creams
01.2014 - 01.2019
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Managed operational activities of multiple stores, ensuring compliance with company policies and procedures.
- Established relationships with key clients, while maintaining existing customer base.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
Education
Associate of Business Administration -
City College of San Francisco
San Francisco, CA05.2017
Skills
- Business operations background
- Business Development
- Leadership and team building
- Training and development skill
- Recruiting and hiring
- Scheduling
- Food and Beverage Operations
- Catering Coordination
Languages
Spanish
Professional
Certification
- Serv Safe Manger
- CPR certified
Timeline
General Manager
Dinah's Poolside Restaurant
10.2022 - Current
Senior Food and Beverage Manager
Nikko Hotel San Francisco
03.2022 - 10.2022
Assistant General Manager
Dumpling Time
12.2020 - 03.2022
General Manager
Lemonade Restaurant Group
01.2019 - 12.2020
Area Operations Manager
Ben And Jerrys Ice Creams
01.2014 - 01.2019
Associate of Business Administration -
City College of San Francisco