Joshua Baltodano
San Bruno
Summary
Personable and results-driven leader with deep understanding of food service operations and customer satisfaction. Knowledgeable in inventory management and staff training, ensuring efficient and high-quality service. Committed to driving business growth and improving operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Dinah's Poolside Restaurant
10.2022 - Current
- Developed and managed departmental budget, revenue goals, and cost controls.
- Evaluated existing food and beverage programs to identify areas of improvement and implement changes.
- Supervised the selection, training, development, and evaluation of staff members.
- Collaborated with chefs on menu creation including pricing strategies for dishes.
- Negotiated contracts for catering services for special events hosted by the restaurant.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Senior Food and Beverage Manager
Nikko Hotel San Francisco
03.2022 - 10.2022
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
Assistant General Manager
Dumpling Time
12.2020 - 03.2022
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Increased sales and reduced spending.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
General Manager
Lemonade Restaurant Group
01.2019 - 12.2020
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Area Operations Manager
Ben And Jerrys Ice Creams
01.2014 - 01.2019
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Managed operational activities of multiple stores, ensuring compliance with company policies and procedures.
- Established relationships with key clients, while maintaining existing customer base.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
Education
Associate of Business Administration -
City College of San Francisco
San Francisco, CA05.2017
Skills
- Business operations background
- Business Development
- Leadership and team building
- Training and development skill
- Recruiting and hiring
- Scheduling
- Food and Beverage Operations
- Catering Coordination
Languages
Spanish
Professional
Certification
- Serv Safe Manger
- CPR certified
Timeline
General Manager
Dinah's Poolside Restaurant
10.2022 - Current
Senior Food and Beverage Manager
Nikko Hotel San Francisco
03.2022 - 10.2022
Assistant General Manager
Dumpling Time
12.2020 - 03.2022
General Manager
Lemonade Restaurant Group
01.2019 - 12.2020
Area Operations Manager
Ben And Jerrys Ice Creams
01.2014 - 01.2019
- Serv Safe Manger
- CPR certified
Associate of Business Administration -
City College of San Francisco
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