Joshua Bailey

• Delivered expert assistance to customers navigating routing options, effectively resolving their confusion and guiding them to their intended destinations
• Assisting passengers with mobility devices to easily board and disembark the bus
• Regularly verifying the condition & safety of the bus of the bus throughout my shift
• Assisted passengers with disabilities by ensuring their safe boarding, travel, and disembarking of the bus.
• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

• Efficiently managed baggage and cargo operations, prioritizing safety and timeliness.
• Operated ground support equipment, including tugs, belt loaders, and service vehicles
• Directed aircraft to and from gate positions with precision to ensure safe and orderly movement.
• Maintained rigorous standards for the secure and timely handling of baggage and cargo.

Promoted to Lead Ramp Agent - August 2019

• Directed a crew of 3-5 agents, briefed crew before flights on each person's task before the flight lands
• Managed aircraft pushback operations by effectively communicating with the flight crew through headsets and coordinating with the ground crew using hand signals. This ensured the safe execution of the pushback procedure while prioritizing the safety of the ground team.
• Minimized operational errors by conducting thorough pre-arrival and post-departure inspections of both the aircraft exterior and ground support equipment.
• Increased on-time performance through proactive identification and resolution of potential issues prior to departure.

• Drove a company cargo van, dropping off and picking up the electric scooters in and around the City of Ottawa. This also gave me a stronger knowledge of Ottawa's Downtown core and the surrounding areas
• Used technology and software to log fleet activity and data to optimize performance
• Collected and re-balance scooters gathered to popular destination points
• Patroled service areas, inspect, and identify scooters that are in need of repair and maintenance

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.

• Inspected tractors to confirm the equipment is in good working order and safe to be operated on the road.
• Moved equipment between job locations, following traffic rules to prevent incidents and quickly arriving to customer sites.
• Operated hydraulic and mechanical controls to expertly move and control powerful attachments.
• Performed daily equipment inspections, ensuring optimal tractor performance and minimizing downtime.