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Head of Operations with over a decade of experience in adult education, renowned for driving operational excellence, product development and transformative learning design. Expert in systems and process development, with a proven track record of leading cross-functional teams to enhance service delivery and client satisfaction. Passionate about leveraging innovative solutions to optimise business processes and foster collaboration, ensuring sustainable growth and success.

Analytical, innovative, results-focused, and self-directed Program Manager, Information Technology Strategist with extensive experience, spearheading complex IT projects and providing project and process improvements leadership. A Certified Scrum Master (CSM) and Certified SAFe 5 Advanced Scrum Master (CASM) with a broad knowledge and success assessing client needs and designing technical solutions. Seeks to benefit organizations by improving performance, technology management, ROI, and quality through successful project implementation and strategic operations. An accomplished communicator, skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

10+ Years executive Technical Project Manager with BDM experience, bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation.Experienced in overseeing diverse teams of developers, analysts, and sales professionals engaged in complex eCommerce projects with budgets up to $2,500,000 with companies such as Synchrony Financial, Shinesty, Hitachi, Kate Spade, and Steinway Pianos..

Accomplished professional with extensive expertise in budget cost control, facilities management, and business analysis.

Demonstrates a strong track record in change management, governance and compliance, and regulatory accountability.

Adept at policy and procedure creation, stakeholder and customer satisfaction, and contract and supply chain management.

Proven ability to manage government contracts, drive process improvement and redesign, and execute strategic business planning.

Skilled in hybrid operations management, project management, strategic leadership and management, executive reporting, mentoring and coaching.

Committed to operational excellence through continuous process improvement (CPI), corporate governance, workflow optimisation, data analytics, service improvements strategy.

Career goals include leveraging extensive skills to enhance organisational efficiency and drive sustainable growth.

Results-driven Head of Operations adept at transforming business processes and boosting efficiency.

Spearheaded multiple initiatives that streamlined operations, reduced costs, and improved overall productivity.

Known for fostering strong team collaboration and driving sustainable growth.

I am an operational manager with 12 years of professional experience in the spheres of recycling, architecture, interactive media, international shows, food production and design. I have a successful background in implementing projects in more than ten countries around the world, including: France, Germany, Japan, Kazakhstan, Malaysia, Oman, Portugal, Russia, Switzerland, Vietnam.

Joshua Avance

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Head of Operations

Behavior Technician

Detox Technician

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Behavior Technician

Detox Technician

Head of Operations

High School Diploma -

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