Joshua Arnold
Los Angeles
Summary
Dynamic Solutions Consultant with a proven track record at HST Pathways, specializing in ASC industry knowledge and adaptable teaching methods. Spearheaded a client summit, enhancing business optimization, and led a team to develop comprehensive training programs. Excelled in collaborative projects and active listening, significantly contributing to revenue management and operational efficiency.
Overview
6
6
years of professional experience
Work History
Solutions Consultant
HST Pathways
01.2024 - Current
- Lead discovery calls with ASC Administrators, BOMs, and Physicians to address concerns regarding HST Products, focusing on revenue management, business optimization, and workflow design.
- Develop customized training plans based on client needs according to different levels of consultant packages, including virtual training calls as well as on-site training at client surgery centers.
- Designed and hosted a new annual 3-day client summit, presenting optimization strategies to 50+ clients from 19 ASCs nationwide. Variations will now be performed quarterly.
- Developed and presented an internal "Lunch & Learn" series, keeping employees up-to-date on revenue management and industry best practices. Tasked with expanding this series into additional HST Products.
Senior Implementation Specialist
HST Pathways
09.2023 - 01.2024
- Analyzed CRM (SalesForce, Gainsight) data to create implementation structures based on client needs and existing platforms.
- Guided clients through database building, insurance provider configuration for billing, and case-costing to optimize net revenue tracking.
- Traveled to client ASC sites to support successful implementation and Go Live events, particularly for underperforming organizations.
Senior Training Specialist
HST Pathways
03.2023 - 09.2023
- Led the training team of nine people, mentoring new hires and providing extensive onboarding programs through 1:1 topic exploration meetings and assessing teach backs for approval to be client-facing.
- Created and recorded webinars on all product topics such as billing, payment posting, and patient registration, to be used for learning resources, ensuring comprehensive product knowledge amongst the team.
- Designated as the specialist for escalations and high-visibility clients with additional training requests.
Training Specialist
HST Pathways
05.2021 - 03.2023
- Developed expertise in the variety of ASC operational concerns to deliver strategic virtual training that clearly defined key takeaways for success.
- Cross-trained in multiple HST products designed for Ambulatory Surgery Centers, becoming the lead trainer for Revenue Cycle Management (RCM).
- Collaborated on internal committees to develop company-wide standards for training materials, terminology, webinar design, and SOPs.
Merchandising Lead Associate
SMCP USA - Sandro-Paris
09.2018 - 05.2021
- Analyzed industry trends and designed store layouts to increase sales and improve customer experience.
- Managed a personal client book, documenting purchases and preferences for personalized follow-up and engagement.
- Facilitated team completion of e-learning modules focused on company culture, textiles, and product sourcing.
Education
Bachelor of Arts - Commercial Dance
Pace University
New York, NY06-2016
Skills
- Active Listening
- Adaptable Teaching Methods
- ASC Industry Knowledge
- Curriculum Planning
- Collaborative Team Member
- Time Management in Remote Settings
- Strong Interpersonal Communication
Timeline
Solutions Consultant
HST Pathways
01.2024 - Current
Senior Implementation Specialist
HST Pathways
09.2023 - 01.2024
Senior Training Specialist
HST Pathways
03.2023 - 09.2023
Training Specialist
HST Pathways
05.2021 - 03.2023
Merchandising Lead Associate
SMCP USA - Sandro-Paris
09.2018 - 05.2021
Bachelor of Arts - Commercial Dance
Pace University
Similar Profiles
Nicole BoyleNicole Boyle
Corporate Accounts Sales Associate at HST PathwaysCorporate Accounts Sales Associate at HST Pathways
Christal McDowellChristal McDowell
Accounting Analyst at HST PathwaysAccounting Analyst at HST Pathways
Fernando GarciaFernando Garcia
Water Meter Technician at HST Utility AMIWater Meter Technician at HST Utility AMI