Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic

Joshua Almeida

Kitchener

Summary

Dynamic Assistant Manager with proven success at Landmark Cinemas 10 Waterloo, recognized for boosting customer satisfaction and strengthening team morale. Skilled in money handling, decision-making, and inventory control, with a track record of improving accuracy and reducing discrepancies. Known for fostering a respectful, collaborative environment that drives team performance and operational excellence.


Bringing strong interpersonal skills, adaptability, and a focus on operational efficiency and customer service. Experienced in managing schedules, resources, and daily operations, and eager to apply and expand organizational and leadership abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Landmark Cinemas 10 Waterloo
10.2021 - Current
  • Supported daily operations by assisting in inventory management and tracking supply levels.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Assisted in training new team members on company policies and procedures.
  • Contributed to customer service excellence by addressing client inquiries promptly.
  • Participated in team meetings, providing input on workflow improvements.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed my own personal email box and the company phone

Education

Diploma - Welding And Fabrication

Conestoga College
Cambridge, ON
04-2026

Skills

    Customer Service:

  • Delivered professional customer service by addressing inquiries, resolving concerns, and ensuring client satisfaction

    • Decision-making:

  • Applied sound judgment to resolve issues, prioritize tasks, and maintain workflow efficiency under pressure

    • Money handling:

  • Accurately handled daily financial transactions, maintaining balance integrity and ensuring error-free operations

    Team leadership:

  • Take charge of directing and supporting team members during shifts, ensuring tasks are completed correctly and safely

    • Decision-making:

  • Utilized strong decision-making skills to resolve workplace and customer conflicts, addressing issues quickly and professionally to maintain a safe, respectful environment

    • Team motivation:

  • Motivated team members by leading with respect and professionalism, fostering a positive work environment that encouraged productivity and collaboration

Accomplishments

Earned two company awards for excellence: recognized for ‘Thinking Like an Owner’ by prioritizing efficiency, reducing costs, and demonstrating strong dedication to company success; and honored for ‘Adaptability’ by excelling in multiple roles, staying flexible under changing conditions, and consistently meeting workplace needs. This was within the first 2 years, then I received a promotion a few months later.

Languages

English
Native or Bilingual

Certification

Smart Serve

First Aid

Food Handling Certification

Interests

  • Enjoy participating in working out for overall physical and mental well-being, due to my being a big believer that a healthy body equals a healthy mind
  • Building has always been a passion of mine In my free time, I worked on projects with my dad, creating things built to last and designed to make life easier and happier for others I value the idea that the work I do can have a lasting, positive impact beyond myself
  • Fishing has always been one of the best pastimes for my dad and me—just a rod, some bait, and the time together make for meaningful bonding moments
  • Basketball has always held a special place in my life, from playing as a child to growing up and coaching youth, helping them develop their skills and strive for greatness”

Timeline

Assistant Manager

Landmark Cinemas 10 Waterloo
10.2021 - Current

Diploma - Welding And Fabrication

Conestoga College

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Joshua Almeida