Joshua Aguilar

• Monitored premises to ensure safety and security of guests and employees.
• Conducted regular patrols to identify and address potential hazards or incidents.
• Assisted in emergency response efforts, coordinating with local authorities when necessary.
• Enforced park rules and regulations to maintain a safe environment for visitors.
• Documented incidents and prepared detailed reports for management review.
• Provided proactive customer service by assisting guests with inquiries or concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Monitored premises to ensure safety and security of guests and staff.
• Conducted regular patrols to detect suspicious activities and potential hazards.
• Responded promptly to emergency situations, providing immediate assistance when needed.
• Assisted in crowd management during events, ensuring order and compliance with regulations.
• Documented incidents and prepared detailed reports for security management review.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.

My responsibility at i9 Sports is to supervise other employees and ensure that everything is operating as it should. I also helped kids aged four to fourteen years old with sports and make their time fun. In order to ensure that no one has any problems, I must also take charge and address any concerns raised

by parents. Every time I resolve a problem for someone, it's crucial because it may determine whether or not they sign up for the following season.

As a member of the guest service team, I dealt with consumers to address and resolve complaints, as well as to respond to their questions about goods and services. I maintained client loyalty by providing exceptional customer service. Respond to incoming calls or in-person questions to address customer concerns by analyzing them and identifying the best course of action. I also maintained records of conversations or transactions with customers, noting specifics of questions, grievances, or remarks along

with the steps taken. Unresolved customer complaints were forwarded to the appropriate departments for additional examination.