JOSHUA ADISA
North York,ON
Summary
Dedicated and customer-focused Customer Service Representative with over 2 years of experience in delivering exceptional service and support across various channels. Proven ability to effectively communicate with diverse clientele, resolving issues promptly while maintaining a positive brand image. Strong problem-solving skills, combined with a deep knowledge of [industry or product/service], enable me to identify customer needs and provide tailored solutions. Recognized for my empathetic approach, patience, and ability to de-escalate challenging situations, I strive to enhance customer satisfaction and loyalty. Committed to continuous improvement and contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ivy Technology
12.2022 - Current
- Cross-trained and provided backup support for organizational leadership.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Work with other departments (like technical support, sales, or logistics) to address customer issues that require more specialized knowledge.
- Record interactions and maintain accurate customer records in databases for future reference.
- Gather customer feedback and relay it to relevant departments to improve products, services, and customer experience.
- Act as the primary point of contact for customers via phone, email, chat, or in person, addressing inquiries and providing information.
- Resolve customer issues, complaints, or questions by investigating and troubleshooting to find effective solutions.
Restorator
Keems Construction
02.2022 - 11.2022
- Answering complaints, explaining job specifications and invoices and performing other customer service duties.
- Demolishing and Installing new flooring and dry walls.
- Cleaning and storing damaged properties until they can be returned to the home.
- Adhering to personal safety standards by wearing the appropriate protective gear (PPE) and using the right equipment.
Customer Service Associate
Tom De Logistic and Ventures
01.2021 - 12.2021
- Managed a high volume of inbound and outbound calls, delivering information and resolving customer issues while prioritizing customer retention and loyalty.
- Managed and updated customers account,ensuring accuracy and timely resolution of discrepancies.
- Developed and maintained strong relationships with clients,contributing to the increase in business and client referrals.
- Analyzed customer feedback and operational data to identify trends and areas for improvement leading to the implementation of process enhancement.
Education
Bachelor of Science - Insurance and Risk Management
Lagos State University
Lagos, Nigeria07-2020
Skills
- Product Knowledge
- Communication Skills
- Microsoft Office
- Problem Solving
- Multitasking
- Team Work
- Strong commitment to quality and integrity
- Excellent presentation skills
- Leadership skills
- Attention to detail
Languages
English
Full Professional
Timeline
Customer Service Representative
Ivy Technology
12.2022 - Current
Restorator
Keems Construction
02.2022 - 11.2022
Customer Service Associate
Tom De Logistic and Ventures
01.2021 - 12.2021
Bachelor of Science - Insurance and Risk Management
Lagos State University
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