Joshua Patricio
San Diego
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Client Support Services
Consumer Fusion
03.2018 - Current
- Manage and optimize online business listings across multiple platforms, ensuring accuracy, brand consistency, and compliance with guidelines
- Conduct detailed audits to identify inconsistencies and discrepancies, providing actionable insights and recommendations to brands
- Serve as a primary point of contact for brand representatives and franchisees, delivering clear and professional support via email, phone, and meetings
- Work directly with the development team to troubleshoot software issues, provide feedback, and ensure timely resolution of technical problems
- Streamline internal processes by collaborating with cross-functional teams, improving efficiency in account management and client support
- Assist in the development and enhancement of company software by working closely with developers to refine backend functionality
- Provide training and documentation to clients and internal teams on best practices for online reputation management and business listings
Editor
Reputation Impression
04.2015 - 08.2017
- Collaborated with clients to understand business needs and provided tailored solutions to enhance digital presence
- Developed and integrated review tools to help clients track and manage online reputation
Lab Technician
LensCrafters
05.2010 - 04.2015
- Gained experience in customer service and troubleshooting to address client needs
- Developed strong attention to detail in a fast-paced environment
Education
High School Diploma -
Charter School of San Diego
San Diego, CA01-2010
Skills
- Client support & communication
- Technical troubleshooting
- Process improvement
- Technical proficiency
- Problem-solving & time management
- Data analysis & reporting
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Client Support Services
Consumer Fusion
03.2018 - Current
Editor
Reputation Impression
04.2015 - 08.2017
Lab Technician
LensCrafters
05.2010 - 04.2015
High School Diploma -
Charter School of San Diego
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