Joshita Sharma
Kindersley
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Midtown foods
11.2023 - Current
- Supervised daily operations of retail floor and coordinated team activities to ensure optimal customer experience.
- Trained staff on customer service standards and product knowledge.
- Managed inventory levels and streamlined stock replenishment processes to maintain product availability.
- Assisted in scheduling shifts and coordinating team assignments.
- Coordinated restocks to keep retail displays organized and full for customers.
- Reviewed financial records including invoices, purchase orders, and payroll documents for accuracy and compliance.
Fashion Associate
Walmart
06.2023 - 08.2024
- Organized merchandise displays to improve visual appeal and accessibility for customers.
- Monitored fitting rooms for cleanliness and restocked items to maintain an inviting shopping environment.
- Replenished stock on selling floor to ensure product availability and adherence to company standards.
Debt Counsellor
TCR
02.2022 - 04.2023
- Communicated with customers to identify issues and walk through solutions, restoring service and functionality.
- Assessed issues to determine effective troubleshooting methods for resolution.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Provided guidance on customer service issues and escalated for advanced support when necessary.
Technical Support Specialist
Teleperformance
10.2021 - 12.2021
- Communicated with customers to identify issues, guided them through solutions, and initiated corrective actions to restore service functionality.
- Collaborated with supervisors via live chat to resolve customer inquiries and technical issues beyond personal expertise.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Monitored service orders to completion, ensuring timely closure of service tickets.
- Updated and processed programming changes, equipment upgrades and customer and billing information.
Education
Post-Degree Certificate - Business Administration
Lambton College of Applied Arts And Technology
Toronto, ON4 2021
Skills
- Cash handling
- Team collaboration
- Call center experience
- Computer proficiency
- Quick learner
- Recordkeeping strengths
Education and Training
other
Languages
English
Hindi
Timeline
Retail Supervisor
Midtown foods
11.2023 - Current
Fashion Associate
Walmart
06.2023 - 08.2024
Debt Counsellor
TCR
02.2022 - 04.2023
Technical Support Specialist
Teleperformance
10.2021 - 12.2021
Post-Degree Certificate - Business Administration
Lambton College of Applied Arts And Technology