Josheen Kour

• Generated management reports, resulting in an increase in performance feedback discussions, enhancing decision-making regarding production forecasts and adjustments.
• Reviewed and updated supply chain practices to align with policies, and produced monthly reports on stock inventory, contributing to an increase in supply management efficiency and sustainability efforts.
• Independently addressed over 500 consumer inquiries, achieving a high satisfaction rate by providing effective solutions with discretion.
• Conducted monthly performance analyses of 10 customer service representatives, ensuring consistent high-quality service delivery.

Reference : susan.zammitmilani@abbott.com | 4165007597

• Investigated CRISPR-Cas9 mediated gene editing in Arabidopsis, focusing on SKL1 gene mutations and DHQD-SDH gene expression. Utilized techniques such as PCR, agarose gel electrophoresis, DNA isolation, and site-directed mutagenesis for precise genetic modifications.
• Conducted recombinant DNA experiments, including vector preparation and transformation into E. coli, followed by protein purification and crystallization for structural analysis.

• Designed an experiment alongside a group of molecular biology students to investigate MBL-1's indirect regulation of ATF-7 expression through the transcription factor PMK-1. Presented our experimental design to fellow classmates and professors in the Molecular Biology department to inspire a discussion.
• Developed a methodology utilizing DNase I footprinting to facilitate a comprehensive investigation and ensure conclusive results.

• Improved business processes by identifying and eliminating inefficiencies, resulting in a 20% increase in overall operational efficiency.
• Generated a comprehensive business report with strategic recommendations to boost staff motivation, leading to a increase in employee morale, and effectively reduced the high employee turnover rate by 25%.