JOSH TOTZKE
Waterloo,ON
Summary
Results-oriented sales professional with a proven track record of exceeding targets and driving revenue growth. Expertise in building and maintaining client relationships, consultative selling, and leveraging data-driven strategies to enhance business outcomes. Skilled at navigating long sales cycles and delivering customized solutions that meet client needs.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
P&P Optica
01.2025 - Current
- Expanded market reach through strategic outreach and consultative selling, delivering tailored solutions and resolving objections.
- Built strong client relationships through needs assessment, issue resolution, and proactive follow-ups.
- Maintained detailed records using CRM software for efficient account management.
Account Executive
CloudHawk
08.2023 - 01.2025
- Managed inbound and outbound sales, achieving high conversions and exceeding quotas: 130% (Q4 2023), 227% (Q1 2024), 107% (Q2 2024), and 81% (Q3 2024).
- Through strategic communication, including persuasive cold calls, I demonstrated a strong understanding of CloudHawk's product value
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Marketing and Ambassador Program Lead
Samsung Canada Mobile Division
08.2021 - 08.2023
- Automated tasks and implemented innovative programs that significantly increased Regional Sales Associates (RSAs) engagement
- Successfully managed the Ambassador Program, growing its membership to over 2000 members across Canada
- Established and maintained relationships with wireless telecommunication providers and implemented incentive programs compliant with legal terms
- Developed email campaigns, a website, and provided data-driven suggestions to enhance the Samsung learning platform.
Sales and Marketing Specialist
P&P Optica
01.2020 - 11.2021
- Reporting directly to the Vice-President of Marketing, I was responsible for various tasks required to support the business
- Helped develop and manage our web and social media presence
- As part of the sales process, I assisted with preparing presentation materials, scheduling customer interactions, cold-calling prospective customers, and following up on sales inquiries while ensuring records in SalesForce were accurate and up-to-date.
Sales Consultant
Parkway Ford
11.2020 - 07.2021
- I conducted customer interviews to discover preferences and buying motives and then matched their needs with the model and equipment that was most suitable
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Education
Business Administration, Marketing (Co-Op) Program -
Conestoga College
01.2020
Mechanical Techniques Millwright (Level 1 & 2) -
Conestoga College
01.2017
Skills
- Account management
- CRM software expertise
- Client relations
- Process Optimization
- Solutions Oriented
- Cold calling
- Lead qualification
- Teamwork and collaboration
Professional Highlights
- Account Management: Delivered revenue growth via inbound and outbound sales activities for CloudHawk and P&P Optica.
- Market Analytics: Optimized data collected from our distribution network to improve decision making for Samsung Canada.
- Brand Awareness: Led the Samsung in-store retail Brand Ambassador program improving store engagement and customer sell through.
- Sales Enablement: Improved the use of Salesforce and developed training modules for the team at P&P Optica.
Timeline
Inside Sales Representative
P&P Optica
01.2025 - Current
Account Executive
CloudHawk
08.2023 - 01.2025
Marketing and Ambassador Program Lead
Samsung Canada Mobile Division
08.2021 - 08.2023
Sales Consultant
Parkway Ford
11.2020 - 07.2021
Sales and Marketing Specialist
P&P Optica
01.2020 - 11.2021
Mechanical Techniques Millwright (Level 1 & 2) -
Conestoga College
Business Administration, Marketing (Co-Op) Program -
Conestoga College
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