JOSH SPIER
Riverbank
Summary
Motivated Automotive manager with demonstrated knowledge of the best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over 30 years of experience in field and ready to take on challenging, growth-oriented role with a new product.
Overview
28
28
years of professional experience
Work History
Parts and Service Director
Valley Kia
10.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Shop/Service Drive Manager
Tracy Toyota
06.2020 - 10.2022
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 30 employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Shop Foreman/Service Manager
Dublin Toyota
06.2009 - 06.2020
- Currently manage 40-50 technicians and QC all major repairs
- Dispatch work and manage shop schedule and work load schedules manage and maintain vendors and facility repairs
- Manage all OSHA regulation and comply directly with fire and city inspectors
- Deal with other department managers to ensure customer satisfaction
- Work with other department managers to achieve goals.
- Trained and coached employees to improve performance and skills.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
Shop Foreman/Service Manager
Tracy Toyota
06.2006 - 01.2009
- Manage 16 Technicians 8 Service advisors
- Manage staff schedules and work load manage facility maintanence and all osha regulations
- Assist in diagnosis of vehicles and Qc repairs
Team Leader
Modesto Toyota
12.1995 - 06.2006
- Started out of high school as lube tech worked my way to shop foreman
- Worked as master Tech and managed team of 8 techs
- Wrote service and learned business side of shop
Education
undefined
University of Toyota
San Ramon, CaAa - Management
Heald Business School
Modesto, CA06.1995
Skills
- I am a technician by trade i work on everything it started at a young
- I attended Heald business school
- I am looking for a new adventure
- Have realized my management skill are a better venture and more rewarding
- I build good relationships with everyone i meet
- Estimating Repair Cost
- Compliance Requirements
- Professional Relationships
Timeline
Parts and Service Director
Valley Kia
10.2022 - Current
Shop/Service Drive Manager
Tracy Toyota
06.2020 - 10.2022
Shop Foreman/Service Manager
Dublin Toyota
06.2009 - 06.2020
Shop Foreman/Service Manager
Tracy Toyota
06.2006 - 01.2009
Team Leader
Modesto Toyota
12.1995 - 06.2006
undefined
University of Toyota
Aa - Management
Heald Business School
Similar Profiles
James SaloufakosJames Saloufakos
Sales Manager at Valley KiaSales Manager at Valley Kia
George LucasGeorge Lucas
Senior Elite Technician at Perris Valley KiaSenior Elite Technician at Perris Valley Kia
Paul YostPaul Yost
Service Manager at Prescott Valley KiaService Manager at Prescott Valley Kia
Jackie MadewellJackie Madewell
Customer Service at Naval Air StationCustomer Service at Naval Air Station
Sarah MahSarah Mah
Registered Nurse at Garden City Healthcare CenterRegistered Nurse at Garden City Healthcare Center