Josh Sparks
Chico
Summary
Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements.
Overview
9
9
years of professional experience
Work History
Slot Technician
Rolling Hills Casino
08.2024 - Current
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
Promotions Team Member
Cal Neva Resort
03.2021 - Current
- Increased brand awareness through effective distribution of promotional materials.
- Improved customer experience by addressing inquiries and providing product information during promotions.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
Slot Ambassador
Caesars Hotel & Casino
09.2016 - Current
- Enhanced customer experiences by providing friendly and knowledgeable assistance on the casino floor.
- Boosted slot machine usage by maintaining clean and functional gaming areas for guests.
- Assisted in resolving technical issues with slot machines, ensuring minimal downtime and customer satisfaction.
- Contributed to a positive atmosphere by engaging with guests, offering helpful tips, and answering questions about games.
- Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
- Upheld compliance standards by consistently following all casino policies, procedures, and regulations regarding slot operations.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
Education
Communications Certificate - Film And Video Production
College of The Siskiyous
Weed, CA12.2003
High School Diploma -
Mount Shasta High School
Mount Shasta, CA06.2001
Skills
- Guest Relations
- Cash handling expertise
- Promotions and Events
- Slot machine knowledge
- Gaming regulations understanding
- Basic math proficiency
- Accurate money handling
- Quick Learner
- Efficient multitasking
Timeline
Slot Technician
Rolling Hills Casino
08.2024 - Current
Promotions Team Member
Cal Neva Resort
03.2021 - Current
Slot Ambassador
Caesars Hotel & Casino
09.2016 - Current
Communications Certificate - Film And Video Production
College of The Siskiyous
High School Diploma -
Mount Shasta High School
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