Josh Smith
Okanagan Lifestyle Facilitator
Kelowna,Canada
Summary
Dependable thinker, highly motivated with people and hospitality at the core. Passionate about health, wellness, body and mind. Trained in client management, inclusion, and organizational systems. Eager to lead and contribute to team success and business longevity.
Overview
11
11
years of professional experience
Work History
Server
Red Robin
Kelowna, BC
10.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Effectively organized a 8-10 table section, addressing bottlenecks with support staff where applicable, allowing for better guest satisfaction.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Craft Beer Market
Kelowna, BC
03.2023 - 09.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Effectively organized a 20-25 guest section while supporting other servers workflows, allowing for better guest satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Bussed and reset tables to keep dining room and work areas clean.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Kitchen Manager
Meadow Vista Honey Wines
Kelowna, BC
05.2022 - 12.2022
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Controlled food costs and managed inventory.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Oversaw food and beverage service, maintained service goals, boosted sales by 20% over previous year.
Server, FOH Manager
CHAOS Bistro at Ex Nihilo Vineyards
Kelowna, BC
02.2022 - 11.2022
- Upsold high-profit items such as daily and weekly house features to enhance sales numbers, boosting average ticket by 15%.
- Assisted managers with quickly resolving service and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for guests.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Coordinated and delegated tasks for large ticket events, nightly food service, and buy-out services.
Tasting Room Supervisor
Ex Nihilo Vineyards
Lake Country, BC
03.2021 - 03.2022
- Cultivated warm relationships with regular customers by delivering friendly service and knowledgeable assistance.
- Actively listened to customers, handled concerns quickly and escalated major issues to management.
- Enhanced business productivity by training six team members on best practices and protocols.
- Packed and shipped seasonal member releases, balancing efficiency and workflow to ensure quick delivery of over 2300 orders.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Tasting Room Associate
CedarCreek Estate Winery
Kelowna, BC
07.2020 - 02.2021
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Met and exceeded upsell goals and sales targets by highlighting target merchandise with strategic promotional approaches, including averages of $20,000 in personal monthly sales.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Packed and shipped customer orders, balancing efficiency and workflow to ensure quick delivery.
Assistant Store Manager
Starbucks Coffee Co.
Kelowna, BC
09.2013 - 06.2020
- Set and achieved goals for professional development, including drive-thru efficiency, customer experience scores, and store cleanliness.
- Trained new team members with positive reinforcement and respectful, encouraging coaching, creating role excellence.
- Built relationships with customers and team members to promote fun, positive, and inclusive store culture.
- Controlled bottlenecks with quick, efficient service, serving 700+ guests daily.
- Placed and received inventory orders, maintained back-of-house procedures, created organizational schematics for stock areas.
- Certified in Coffee Master training program.
- Top quarterly partner Q3 2019, Q4 2017.
Education
High School Diploma -
Kelowna Christian School
Kelowna, BC 09.2007 - 06.2013
Skills
Customer Experience Expert
Hospitality Focused Leadership
Product Sales Specialist
Retail Industry Knowledge
Wine Industry Knowledge
Serving It Right
WSET Level 2 w/ Distinction
Timeline
Server
Red Robin
10.2023 - Current
Server
Craft Beer Market
03.2023 - 09.2023
Kitchen Manager
Meadow Vista Honey Wines
05.2022 - 12.2022
Server, FOH Manager
CHAOS Bistro at Ex Nihilo Vineyards
02.2022 - 11.2022
Tasting Room Supervisor
Ex Nihilo Vineyards
03.2021 - 03.2022
Tasting Room Associate
CedarCreek Estate Winery
07.2020 - 02.2021
Assistant Store Manager
Starbucks Coffee Co.
09.2013 - 06.2020
High School Diploma -
Kelowna Christian School
09.2007 - 06.2013