Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Josh Shevlin

Vancouver,BC

Summary

Forward-thinking and dynamic Director of Operations with 15+ years’ experience in human resources, logistics coordination, and budget control. Masterful in risk analysis, database management, and team supervision, ensuring effective resource utilization and facilitating operational excellence. Proactive leader and effective communicator, facilitating successful collaboration and fostering environments for growth.

Overview

19
19
years of professional experience

Work History

OPERATIONS MANAGER / MANAGING PARTNER

Nemesis Coffee
09.2019 - Current
  • Optimised and coordinated supply by analysing demand patterns and managing inventory levels, ensuring timely and cost-effective delivery of materials
  • Reduce operational costs from annual budget by 8% from 2021 to 2023, Grow marketing revenue by 10% during 2021 to 2023
  • Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organisational culture, optimise procedures for higher efficiency and help company evolve and grow.
  • Identified and resolved unauthorised, unsafe, or ineffective practices.

CO-OWNER / DIRECTOR OF OPERATIONS

The Victoria Hotel
03.2016 - 01.2019
  • Established and administered annual budget with controls to prevent overages, minimise burn rate, and support sustainability objectives.
  • Improved operational efficiencies to reduce costs and improve productivity.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Develop all food and beverage costing procedures to get costings at 28%

OPERTIONS MANAGER

The Builders Arms
01.2015 - 01.2016
  • Wine training and development, inventory management and implement policies
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised processes to boost long-term business success and increase profit levels.
  • Developing new costing procedures to maintain labour cost of 28% venue wide, Implementing new sales techniques to increase sales per head by 7%

OPERATIONS MANAGER / PRODUCTION ROASTER

A.G.R.O. Roasters
08.2010 - 11.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed a team of 20-25 employees, improving overall productivity by 18% through effective coaching and performance management

OPERATIONS MANAGER

CLOGS
02.2005 - 05.2009
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implementing new sales techniques to increase sales per head by 15%, Improved staff retention by 25% with team build, culture development and onsite training and coaching.

Education

DIPLOMA of HOSPITALITY MANAGEMENT -

William Angliss Institute
Melbourne, Australia
10.2018

DIPLOMA of EVENT MANAGEMENT & OPERATIONS -

William Angliss Institute
Melbourne, Australia
01.2016

Skills

  • Human Resources
  • Strategic planning
  • People Management & Coaching
  • Supply Chain Management
  • Client Relations & Corporate Partnerships
  • Project Leadership
  • Contract Management
  • Workflow Optimization
  • Data Analysis & P&L Management
  • Labor Relations
  • Business Development
  • Cultural Awareness
  • Business Administration
  • Budgeting and forecasting
  • Logistics Management

Personal Information

Title: Operations Management

Languages

English
Native or Bilingual

Timeline

OPERATIONS MANAGER / MANAGING PARTNER

Nemesis Coffee
09.2019 - Current

CO-OWNER / DIRECTOR OF OPERATIONS

The Victoria Hotel
03.2016 - 01.2019

OPERTIONS MANAGER

The Builders Arms
01.2015 - 01.2016

OPERATIONS MANAGER / PRODUCTION ROASTER

A.G.R.O. Roasters
08.2010 - 11.2015

OPERATIONS MANAGER

CLOGS
02.2005 - 05.2009

DIPLOMA of HOSPITALITY MANAGEMENT -

William Angliss Institute

DIPLOMA of EVENT MANAGEMENT & OPERATIONS -

William Angliss Institute

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Josh Shevlin