Josh Schild
Director Of Operations/ Chief Of Staff
Thornhill,ON
Summary
Seasoned Director of Operations/Chief of Staff at Corporate Protection & Investigative Services, adept in strategic planning and leadership training. Excelled in enhancing operational efficiency and workforce management for over 400 staff, demonstrating exceptional problem-solving and team-building skills. Achieved significant improvements in organizational compliance and staff performance, ensuring high standards of service and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Operations/Chief of Staff
Corporate Protection & Investigative Services
Toronto, Ontario
06.2022 - Current
- - Oversee a fluctuating workforce of over 400 staff members, ensuring smooth operations and efficient workforce management.
- - Manage hiring and termination processes, including maintaining compliance with all required documentation and certifications in both digital and physical formats.
- - Ensure all staff have the necessary equipment to perform their duties, monitor inventory levels, and coordinate procurement when supplies are low.
- Act as a key operational liaison, executing tasks and directives as required by the CEO to support the company's goals.
- Streamline administrative processes to improve efficiency, and maintain high standards of organizational compliance.
Co-Owner
Harmony Lawn Care
North York, ON
05.2020 - 05.2022
- Sustained client base through providing diverse services such as property hardscaping, snow removal, and seasonal lawn maintenance.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Resolved client complaints and issues promptly to maintain high levels of customer satisfaction.
- Coordinated scheduling of lawn care services to maximize team productivity and client satisfaction.
- Inspected completed work to ensure quality standards were met.
Tow Truck Operator
Secure Towing Limited
North York, ON
01.2018 - 05.2022
- Executed vehicle recoveries, private tows, and involuntary retrievals in collaboration with businesses and law enforcement agencies.
- Safely secured and transported vehicles, ensuring all connections and equipment met safety standards.
- Responded promptly to roadside assistance requests, delivering towing services and providing additional support as needed.
- Provided reliable customer service while ensuring that all jobs were completed safely and efficiently.
Education
Some College (No Degree) - Child And Youth
Niagara College
Welland, ON09-2016
Skills
- Leadership training
- Strategic planning and execution
- Problem-solving
- Management team building
- Performance analysis
- Staff hiring
Certification
- Security License
- First Aid and CPR
- Use Of Force Certified
Timeline
Director of Operations/Chief of Staff
Corporate Protection & Investigative Services
06.2022 - Current
Co-Owner
Harmony Lawn Care
05.2020 - 05.2022
Tow Truck Operator
Secure Towing Limited
01.2018 - 05.2022
- Security License
- First Aid and CPR
- Use Of Force Certified
Some College (No Degree) - Child And Youth
Niagara College
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