Josh Richmond
Toronto,ON
Summary
As a fast learning, passionate, and hardworking team player, I seek to break into the food industry with enthusiasm. I have over 7+ years of work experience, more specifically within service and administrative management sectors. I wish to make my future work family; a company which has respect for its employees and interest in teaching. Also a place where I can grow and develop.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Primrose
06.2022 - 04.2024
- Ensuring that guests receive excellent customer service.
- Handling guest complaints or concerns promptly and effectively.
- Maintaining a friendly, welcoming atmosphere for guests.
- Supervising and coordinating front-of-house staff, such as hosts, servers, bartenders, and bussers.
- Recruiting, training, and mentoring new staff members.
- Managing staff schedules, ensuring proper staffing levels during peak times.
Server
Gusto 101
06.2019 - 03.2020
- Greet customers warmly upon arrival and ensure a positive first impression.
- Escort guests to their tables and provide menus.
- Accurately take food and beverage orders from customers and enter them into the system.
- Provide recommendations based on menu knowledge.
- Serve food and beverages promptly while ensuring correct order presentation.
- Check in with customers during their meal to ensure satisfaction.
Sous Chef
Rivoli
06.2017 - 05.2019
- Performed all opening and closing duties
- Operated multiple stations with efficiency
- Created daily specials and promotional experiences for customers
- Ordering inventory for back of house
- Creating prep lists daily
Education
College Degree - Culinary
George Brown College
Toronto, None06-2016
Skills
- Customer service
- Conflict resolution
- Staff supervision
- Training coordination
Languages
English
Full Professional
Timeline
Front of House Manager
Primrose
06.2022 - 04.2024
Server
Gusto 101
06.2019 - 03.2020
Sous Chef
Rivoli
06.2017 - 05.2019
College Degree - Culinary
George Brown College
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