Josh Rankin
San Diego
Summary
Results-focused manager offering years of experience leading talented personnel. Successful at engaging with staff by discussing organizational performance, maintaining accountability, and celebrating achievement. Driven to exceed service standards by supporting staff in handling service issues and customer communications. Adept at connecting with team and driving a positive culture.
Overview
12
12
years of professional experience
Work History
SENIOR OPERATIONS SUPPORT SPECIALIST II
Commonwealth Financial Network
09.2022 - Current
- Delivering indispensable service to advisors, their offices, and my colleagues on a daily basis
- Assist in training and development of new calltakers to ensure their proficiency in the role via work review and one-on-one coaching
- Develop and maintain team knowledge resources
OPERATIONS MANAGER
Precision Door And Window
03.2021 - 06.2022
- Performed all scheduling related to installations including daily crew assignments
- Managed inventory of product and supplies
- Oversaw and directed weekly construction projects including managing sub contractors, ensuring projects met building code, and customers expectations were met
SALES MANAGER
Dixieline Lumber And Home Center
09.2017 - 08.2020
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Developed and implemented comprehensive salesperson training program
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
GENERAL MANAGER
Jimmy Johns
04.2014 - 07.2017
- Implemented policies and standard operating procedures for continuous improvement
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
Education
HIGH SCHOOL DIPLOMA -
Kubasaki High School
OKINAWA, JAPAN06.2009
Skills
- Scheduling
- Reporting and documentation
- Team building
- Problem-solving abilities
Timeline
SENIOR OPERATIONS SUPPORT SPECIALIST II
Commonwealth Financial Network
09.2022 - Current
OPERATIONS MANAGER
Precision Door And Window
03.2021 - 06.2022
SALES MANAGER
Dixieline Lumber And Home Center
09.2017 - 08.2020
GENERAL MANAGER
Jimmy Johns
04.2014 - 07.2017
HIGH SCHOOL DIPLOMA -
Kubasaki High School