Josh Plouffe
Winnipeg
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
12
12
years of professional experience
Work History
Retail Associate
Black Tie Cannabis
10.2024 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and loyalty.
- Collaborated with team members to achieve daily sales goals and improve operational efficiency.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Budtender
Lux Leaf Cannabis
10.2022 - 09.2024
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Budtender
The Joint Cannabis
06.2021 - 09.2022
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Warehouse Assembler
MacDon Industries Ltd.
10.2020 - 04.2021
- Located materials and supplies by pulling and verifying items on production orders.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Observed safety procedures and practices to prevent injury.
- Collaborated within team environment to coordinate and streamline warehouse processes.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Verified part numbers and placed parts in appropriate shipping containers.
Gas Station Attendant
Red River Co-op Gas Bar
07.2019 - 10.2020
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Collected gas and amenity payments based on customer orders.
- Pumped gas for guests and took payments.
- Removed safety hazards, soiled items and trash from customer areas.
Landscape Laborer
Ferreira Landscaping
08.2015 - 06.2019
- Maintained grounds by trimming, weeding and general clean-up.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Landscaped yards by planting flowers, grass, trees and bushes.
- Mowed lawns using self-propelled and riding mowers.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Collected and removed debris at job sites.
- Trimmed around trees, flower beds and other yard features.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
Residential Construction Laborer
Michaud Renovations
05.2017 - 08.2017
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Observed safety regulations on job sites to minimize accidents.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Stock Associate
Superstore
09.2016 - 10.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Dishwasher
Chicken Chef
06.2016 - 09.2016
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
Auto Detailer
Auto Gallery
01.2014 - 01.2016
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Washed cars and trucks daily for auto dealership.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Education
Diploma - Grade 12
Collège Sturgeon Heights Collegiate
Winnipeg, MB06.2016
Skills
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Adaptable and Flexible
- Merchandising and Display
- Building Customer Relationships and Loyalty
- Ability to Lift 40 Pounds
- Building Customer Loyalty
- Merchandise Recommendations
- Exceeding Customer Expectations
References
Chris Britton (Supervisor at Black Tie Cannabis) - 204 - 430 - 9410
Joe Ferreira - 431 - 200 - 0435
Patrick Michaud - 204 - 781 - 8352
Timeline
Retail Associate
Black Tie Cannabis
10.2024 - Current
Budtender
Lux Leaf Cannabis
10.2022 - 09.2024
Budtender
The Joint Cannabis
06.2021 - 09.2022
Warehouse Assembler
MacDon Industries Ltd.
10.2020 - 04.2021
Gas Station Attendant
Red River Co-op Gas Bar
07.2019 - 10.2020
Residential Construction Laborer
Michaud Renovations
05.2017 - 08.2017
Stock Associate
Superstore
09.2016 - 10.2016
Dishwasher
Chicken Chef
06.2016 - 09.2016
Landscape Laborer
Ferreira Landscaping
08.2015 - 06.2019
Auto Detailer
Auto Gallery
01.2014 - 01.2016
Diploma - Grade 12
Collège Sturgeon Heights Collegiate
Similar Profiles
Sharon GutierrezSharon Gutierrez
Bartender/Supervisor at Savor Black TieBartender/Supervisor at Savor Black Tie
Táhirih AaronsohnTáhirih Aaronsohn
A/R Specialist at Black Tie Pool ServiceA/R Specialist at Black Tie Pool Service
James TerryJames Terry
Catering Staff Member at The Black Tie CompanyCatering Staff Member at The Black Tie Company
Shivani BhardwajShivani Bhardwaj
Research & Analysis Officer at Canada Revenue AgencyResearch & Analysis Officer at Canada Revenue Agency
Kamaljeet KaurKamaljeet Kaur
Sales Associate at 7-11 Convenience StoreSales Associate at 7-11 Convenience Store