Josh McCarvil
Calgary
Summary
Dynamic leader with proven expertise in staff management and customer engagement, Excelled in optimizing financial performance and resolving conflicts, ensuring customer satisfaction. Skilled in POS system operation and maintaining high standards of bar equipment. Known for driving sales through effective promotion and exceptional service.
Overview
7
7
years of professional experience
Work History
Bar Supervisor
Schanks Sports Bar and Grill
09.2024 - Current
- Executed opening and closing management tasks, including counting safe and cash outs.
- Effectively coordinated staffing hours for optimal financial performance.
- Managed conflicts to achieve satisfactory outcomes for customers.
- Oversaw VLT and Horse Race betting payouts exceeding $10,000 to guarantee accuracy and no over payment
- Managed daily safe counts exceeding $30,000 and rectified any inconsistencies swiftly.
- Oversaw bar staff to guarantee seamless operations during all shifts.
- Oversaw restaurant operations to guarantee positive customer experiences.
Bartender
Larachmhor Tavern
11.2017 - 08.2023
- Performed opening and closing duties efficiently
- Ensured the bar was consistently tidy and well-supplied.
- Upsold menu items to customers, driving up per sale revenues and maximizing
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing their drink orders to promote loyalty
- Dealt with brewery orders weekly and built strong relationships with their sales people to gain the edge on special promotions and deals
- Changed kegs daily and cleaned pipes weekly keeping up with hygiene procedures
- Managed deliveries every Tuesday and Thursday food and drink constantly rotating stock
- Dealing with any and all customer concerns if either the staff had raised a concern or the customer themselves
Education
Waid Academy
Anstruther, St Andrew’s, Scotland 03.2016
Skills
- Staff management
- Employee development
- Morale building
- Policy implementation
- Bar management
- Customer relationship building
- Rule enforcement
- Supervisory experience
Languages
Timeline
Bar Supervisor
Schanks Sports Bar and Grill
09.2024 - Current
Bartender
Larachmhor Tavern
11.2017 - 08.2023
Waid Academy
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