Josh Martinez
IT Professional
San Jose,CA
Summary
Seeking to leverage expertise to drive innovation and deliver exceptional results within an IT team.
Extensive IT background includes leading teams and managing support across diverse environments. Always dedicated to assuring the highest level of urgency for user base support. As an IT professional, am skilled in helpdesk practices, customer support, infrastructure management, and fostering cross team collaboration. Proven ability to drive organizational growth and achieve business objectives. Management style is positive and effective. Main goal is to make sure that the team is successful in every way. Enjoy overseeing an IT organization to assure that the company is aligned with its strategies and goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Field Applications Engineer
Supermicro
San Jose, CA
01.2024 - Current
- Collaborating with Sales team to identify new customer requirements in the pre-sales cycle
- Assisting with technical advisement for HPC and Generative AI solutions
- Develop strong customer relationships, ensuring business continuity and support
- Engage customers with Day Zero deployment plan and implementation using automation tooling such as Ansible and SUM Utility
- Work cross-departments to ensure continued support of customer satisfaction and timely resolution of issues
- Interprets the solutions and design requirements for Sales from ITN and RFQ’s
- Attend monthly engagements with Nvidia Engineering team discussing current and future roadmaps for GPU, Networking and Nvidia GPU Cloud solutions
- Project manage Data Center deployments of H100 and MI300 Liquid Cooled Rack Scale systems
- Lead team presentations of GPU, Compute and Storage product solutions during customer engagements
- Drive the FAE hardware lab training center used for POC evaluations
- Delivered essential technical training to sales teams, ensuring a knowledgeable workforce capable of promoting product benefits to potential clients.
- Monitored industry trends to identify new opportunities for product development or enhancements in existing offerings.
- Spearheaded the resolution of critical field issues, minimizing system disruptions and maintaining high levels of customer satisfaction.
- Increased revenue generation with effective upselling of additional products and services during client interactions.
IT Manager
Micro Focus, LLC (Open Text)
Santa Clara, CA
01.2015 - 12.2023
- Leader of the DevOps engineering and IT support teams
- Supporting over 1200 employees and consultants
- Managed a team of SRE engineers, executing strategic vision for proactive technical infrastructure support
- Successfully managed procurement, capacity and budget roadmap, resulting in significant CAPEX savings of over $3M
- Orchestrated seamless transition to SecureMail SaaS architecture with zero service disruptions
- Led cloud service integrations across AWS, GCP, and Azure, enabling zero service downtimes
- Manage and maintain Corporate and Engineering laptops both PC and IOS
- Endpoint Security mobile device management using Microsoft MDM
- Management of corporate and Engineering Microsoft Domain Controllers, DNS, DHCP, Active Directory and Microsoft Exchange to work in a hybrid mode with Office 365
- Maintain Veeam and Micro Focus backup systems
- Responsible for Disaster Recovery plan
- Manage multiple IPSec VPN tunnels using Fortinet both on premises and cloud platform versions
- Collaborate with corporate security teams to enhance systems and protocols, elevating security posture across the supply chain
- Built a high-performing organization and developed leadership talent through weekly coaching and mentoring
- Deployment and management of VMware, VCenter, Esxi hosts and Tanzu Kubernetes
- Designed full security posture
- Managed infrastructure operational budget
- Managed vendor relationships and facilitated procurement of hardware and software
- Provided mentorship to junior team members and managed various IT computer systems
- Creating SLA within the IT and development teams
- Supporting the on-time delivery of enterprise applications and product software releases
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
DevOps Engineer
The McAdam Group, LLC / Voltage Security
Cupertino, CA
08.2014 - 04.2015
- Managed multiple Dev and QA environments, ensuring compatibility and functionality for testing Voltage Secure Mail Server product
- Deployments of over 100 domains that include Microsoft Exchange servers for QA test environments
- Provided mentorship and guidance to IT and DevOps teams, fostering skill development and knowledge sharing
- Manage MacOS and Engineering desktops
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
IT Consultant
Verge Technologies (Alexa Pharma)
Mountain View, CA
01.2014 - 12.2014
- Managed Helpdesk team of 4 and provided executive support, ensuring seamless operation of IT systems and services
- Led 2 domain controller migrations and implemented Nimble storage solutions, enhancing infrastructure efficiency and reliability
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by 50% by proactively addressing potential issues through regular system maintenance and updates.
- Implemented security measures by introducing encryption to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
Systems Administrator -RMM Consultant
Coyote Creek Consulting
San Jose, CA
09.2012 - 02.2014
- Performed software installations and upgrades to Windows operating systems. Active Directory, DNS and DHCP management.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Configured and tested Windows Server operating systems with roles features.
- Managed over 100 client Exchange Servers.
- Consult customers with best practice configurations and storage sizing for Exchange databases.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Improved system performance by implementing server upgrades and hardware replacements.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
Education
Masters Institute of Technology
San Jose, CA 09.1999 - 03.2001
Skills
Managing the daily operation of an IT support team
Team Leadership & Development
Strategic Planning & Execution
Infrastructure Management
Project & Program Management
Vendor and Engineering Relationship Management
Budget Planning & Management
Cloud Platforms & Technologies
Security Posture Enhancement
Tier 3 leadership
Ensures the internal Service Level Agreements (SLA) are met within the company goals and policy
Provide daily and weekly reports to Executive leaders
Customer support
System upgrades
End-user training
Professional Development
- Amazon Web Services
- Google Cloud Platform
- Microsoft Azure
- VMWare Tanzu University
- Supermicro Nvidia H100 GPU Specialist
Accomplishments
- Spearheaded multiple migrations of over 2000 users and objects to a new Active directory domains, completing 25% ahead of schedule.
- Achieved 97% server uptime perfoming monthly maintenance with accuracy and efficiency.
- Improved software production efficiency by introducing VMware Tanzu for container developement tasks.
- Supervised team of 5 staff members to manage IT, DevOps and SaaS infrastructure.
- Collaborated with team of 200 in the development of Secure Data Services for Micro Focus Cybersecurity.
Timeline
Field Applications Engineer
Supermicro
01.2024 - Current
IT Manager
Micro Focus, LLC (Open Text)
01.2015 - 12.2023
DevOps Engineer
The McAdam Group, LLC / Voltage Security
08.2014 - 04.2015
IT Consultant
Verge Technologies (Alexa Pharma)
01.2014 - 12.2014
Systems Administrator -RMM Consultant
Coyote Creek Consulting
09.2012 - 02.2014
Masters Institute of Technology
09.1999 - 03.2001