Josh Malone
Toronto
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
The Shmooz Cafe
04.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Lead Line Cook
Island Cafe
06.2018 - 07.2023
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
Line Cook
Rise And Dine
09.2022 - 05.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Bakery Worker
Loblaws
01.2021 - 05.2021
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Counter Server
Island Cafe
07.2019 - 10.2019
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Restocked counter supplies, condiments, napkins and silverware.
- Reconciled cash drawer and corrected any errors.
Dishashwer
Island Cafe
06.2018 - 09.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Arts - Political Science
University of Toronto
04.2026
Skills
- Inventory Control
- Kitchen Organization
- Training Management
- Food assembly
- Guest Engagement
- Cash Handling
- Strong Work Ethic
- Professional Appearance
- Memory retention
- Problem-solving
- Attention to detail
- Friendly and outgoing
- Team player
- Team leadership
- Exceptional customer service
- Decision-making
- Performance improvement
- Up-selling
- Sales expertise
- Adaptive and creative
- Time management
Languages
English
Native or Bilingual
French
Elementary
Interests
- Politics
- Philosophy
- Reading and investigating current events
- I enjoy helping others and giving back to the community
- Gym Workouts
- Cooking
- Playing Sports
- Running
- Outdoor Recreation
Timeline
Barista
The Shmooz Cafe
04.2024 - Current
Line Cook
Rise And Dine
09.2022 - 05.2023
Bakery Worker
Loblaws
01.2021 - 05.2021
Counter Server
Island Cafe
07.2019 - 10.2019
Lead Line Cook
Island Cafe
06.2018 - 07.2023
Dishashwer
Island Cafe
06.2018 - 09.2018
Bachelor of Arts - Political Science
University of Toronto
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