Josh Knox

• Maintained equipment and software to ensure peak functionality and performance for seamless operations.
• Performed regular maintenance checks on digital systems to ensure optimal operations.
• Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
• Assisted in the installation of digital hardware and software systems using power and hand tools
• Monitored network performance and reported discrepancies to senior technicians.
• Coordinated with locations for repairs or replacements of defective parts.
• Maintained inventory records of all digital components and accessories.
• Ensured compliance with applicable laws, regulations, policies, and industry standards.

• Led multi departmental teams to implement operational objectives, significantly increasing productivity and reducing overhead costs.
• Oversaw daily operations, ensuring adherence to quality standards and improving team performance through effective leadership and support.
• Streamlined inventory management processes to enhance supply chain efficiency, resulting in reduced stock discrepancies and improved inventory accuracy.
• Monitored processes, team performance, and customer service, identifying improvement areas to drive operational excellence.
• Monitored key performance indicators, ensuring alignment with strategic goals and facilitating informed decision-making.
• Managed staffing needs through recruitment, selection, onboarding, and training, and administered disciplinary action.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Installed and repaired irrigation systems to ensure efficient water delivery for landscapes

Built paver patios and walkways to create functional outdoor spaces

Constructed ponds using natural materials to enhance garden aesthetics and support water features

Completed landscape designs using provided blueprints

Operated various landscaping machinery

Planted trees and shrubs

Laid sod

Cleared snow from driveways and walkways to ensure safe access during winter in the winter